Community Manager

2 weeks ago

Brooklyn, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
As a Vice President, Community Manager in our Consumer Banking Division, you will play a crucial role in supporting our commitment to our customers' success and the success of the community. You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated, actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community. This role offers the opportunity to work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer.

**Responsibilities**:

- Develop a community outreach and engagement program that builds community relationships with proven ability to make business development sales calls (70% external, 30% internal)
- Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way, and complimenting the curriculum with local programing and events to host in branches
- Build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch
- Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
- Report results based on event surveys to inform national community teams on opportunities for improvement
- Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events
- Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership

**Required Qualifications, Skills and Capabilities**:

- Proven leadership experience with ability to influence across the firm and in the community, plus heavily organized and with both strong event coordination and project management skills
- Ability to build strong relationships with clients, peers, partners and contacts
- Executive presence with strong presentation skills in small and large / public group settings
- Self-starter with a proactive approach, strong time management and prioritization skills and a passionate, authentic, and bold team player
- Strong analytical, strategic and independent problem-solving skills
- Proven ability to discover needs and connects clients and business owners to the right resources

**Preferred Qualifications, Skills and Capabilities**:

- Bilingual language preferred

**Dodd Frank and SAFE Act**

In addition, this position will require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

In addition to the NMLS/TILA screening requirements, this role will be required to comply with JPMC Employment and Engagement of Minors Standard. In accordance with this standard, an annual enhanced criminal screening will be required.

**ABOUT US**
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discri

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