![Medical Service Company](https://media.trabajo.org/img/noimg.jpg)
Health System Supervisor
2 weeks ago
**MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years**
**MSC is a 12 -Time recipient of the **prestigious** NorthCoast 99 Award as a Top Workplace to work - 2023**
**MSC is a two-time recipient of the prestigious National HME Excellence Award for **Best Home Medical Equipment company in the US.**
**In Addition, we are very proud to share that we have been awarded the distinguished honor of**
**2021 - HME Provider of the Year**
**We are hiring: FULL TIME WITH BENEFITS APPLY TODAY**
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
The Health System Supervisor manages and oversees the operations of the hospital liaison team within the designated health system.
**Responsibilities and Duties**:
- Implements policies and procedures that provide best service to patients and referrals
- Onboards all Hospital Liaison staff
- Oversees the day-to-day operations of the Hospital Liaison team
- Builds relationships with key contacts within the Health System while supporting the partnership
- Responsible for scheduling hospital liaisons to ensure adequate coverage
- Ensure Liaisons maintain appropriate Inventory PAR Levels and monitor and measure any possible lost equipment
- Maintain knowledge of the industry and be proficient in discussions related to equipment and services
- Work with Health System Manager to ensure standard operating procedures are streamlined
- Conduct monthly staff meetings and 1:1
- Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
- Chooses actions that will give the best possible outcomes for MSC and the Health System
- Markets our services to the Case Managers and other potential referral sources within the designated facility
- Maintains open communications with all referral sources and documents with whom and with what frequency
- Other duties as assigned.
**Qualifications**:
**Education**:Graduate of an accredited high school or GED equivalence.
**Experience/Knowledge/Skills/Physical Requirements**:
- One year (minimum) of progressively responsible medical customer service experience.
- Knowledge and understanding of intake implications of industry change.
- Excellent skill sets in communication and customer relations.
- Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
- Must be able to perform extensive driving as required for the position
- Must possess a valid driver’s license
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