General Manager

1 week ago

Lancaster, United States CDIS Full time

**General Manager - In-Flight Service Operations**

Employment type - Full-Time

**How you'll help us Keep Climbing (overview & key responsibilities)**

The General Manager, In-Flight Service Operations is responsible for delivering operational excellence for the company through mentoring and developing a diverse, results-driven team. In-Flight Service is seeking high performing individuals who have demonstrated leadership experience with a high level of accountability for developing and executing strategic plans to drive exceptional results. This leadership role is responsible for developing strategies to achieve critical performance metrics which includes, but are not limited to, Safety, Operating and Capital Plans, Customer NPS, Employee Satisfaction, & Leadership Development.

**Key Responsibilities**:

- Partner with the Operations Director to develop and implement strategies that support the achievement of division and corporate goals for Safety, Operating and Capital Plans, Customer NPS, Employee Satisfaction and Leadership Development
- Own all kitchen operations to ensure adherence to financial operating plan and resource and base staffing optimization to meet the needs of our customer base.
- Ensure local leaders are executing their role responsibilities according to established Standard Operating Procedures and driving system consistency
- Direct base and regional projects and activities within IFS and/or with cross-divisional partners
- Build trust and respect with vendors, clients and our company team via open channels of clear and transparent communication
- Facilitate collaboration between departments to develop, implement and enhance new and existing programs to achieve corporate and divisional goals
- Build relationships with vendor and client support groups, cross divisional partners and local airport authorities.
- Represent our brand in the community
- Travel required
- Must be willing and able to work nights, weekends and holidays to support a 24/7/365 operation.
- Must ensure safety awareness and compliance throughout workplace
- Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being

**Benefits and Perks to Help You Keep Climbing**

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. Competitive salary, industry-leading profit sharing program, and a generous benefits package.
- 401(k) with generous company contributions
- Employee Stock Option Plan
- Paid time off including vacation, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Career development programs to achieve your long-term career goals

**What you need to succeed (minimum qualifications)**
- Minimum of five years of experience with developing high performing leaders and driving performance results
- Inspire curiosity, challenge current processes and support innovative thinking
- Ability to step into the kitchen where/when needed and fill in for any position they supervise, for example, chef, sous chef, prep or line cook
- Strong written and oral communication skills with ability to produce strategic, concise documents and presentations for senior and executive leaders
- Excellent critical thinking and decision-making capabilities in a high pressure, time critical environment
- Ability to anticipate roadblocks and plan appropriately to mitigate risks
- Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others
- Ability to influence and drive change at all levels of the organization through collaboration and negotiation
- Manage and execute multiple priorities on time via effective delegation techniques
- Ability to leveraging data and analytics to drive employee performance
- Experience in strategic planning and execution
- (If transferring internally) Must be performing satisfactorily in present position
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles.
- Possesses a high school diploma, GED, or high school equivalency.
- Is at least 21 years of age and has authorization to work in the United States

**What will give you a competitive edge (preferred qualifications)**
- Bachelor’s degree or 5+ years equivalent work experience
- Experience in dealing with a wide variety of operational and safety situations
- Previous experience in an IFS base leadership position
- Five years of In-Flight Service
- A minimum of 5-7 years as a chef

Pay: $90,000.00 - $130,000.00 per year

**Benefits**:

- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance

Ability to Relocate:

-

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