Supervisor, Resident Service

1 week ago

Joliet, United States Packsize, LLC Full time

**Resident Service Supervisor - Joliet, IL Onsite | FRI -SUN 6am to 6pm**

**About Packsize**

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

**About The Role**

Packsize is seeking a highly skilled **Resident Service Supervisor**. This position will supervise a team of Resident Service Engineers. The Resident Services team responsibilities include providing service at key customer locations to install, maintain and support Packsize equipment, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and lead the team in providing 5-Star customer service and support.

**What You’ll Do**
- Complete and successfully pass all assigned training courses
- Develop and exhibit expert level knowledge of Packsize hardware and software technologies
- Understand, adhere, and enforce compliance with Packsize and Customer safety protocols and procedures
- Read and accurately interpret electrical schematics and mechanical drawings
- Understand and successfully utilize diagnostic tools (deflection and frequency devices, multimeter, etc)
- Clear and concise written technical communication - ability to provide a high level of written documentation
- Contribute to Packsize’s ongoing success by contributing to our written knowledge base
- Ongoing coaching and training of team members
- Manage and complete site workload
- Ensure accurate and timely completion of preventative maintenance tasks
- Manage and ensure 100% accuracy of spare parts inventory
- Ensure local team is meeting machine performance KPIs
- Ensure ongoing compliance with machine upgrades and retrofits
- Work with escalated support resources to resolve complex mechanical, electrical, controls, and software issues
- Act as the face of Packsize at the assigned customer site, provide world class customer service and support
- Available for occasional travel (work on installs, special projects, and ongoing development)
- Be consistently available to provide escalated support to local team
- Ability to be flexible with work hours in order to provide coaching and support to team members across various shifts
- Review and approve time cards and expense reports
- Machine Operation: Clearing jams, Loading Z-fold, changing labels, changing bander paper and adding glue to machine

**What You’ll Bring**
- Excellent Customer Service skills
- Basic Excel, Word skills
- Knowledge of Windows platforms
- Advanced mechanical skills
- Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
- Ability to learn troubleshooting and problem-solving procedures
- Able and willing to lift up to 50 lbs
- Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
- Must be able to climb a ladder
- Exhibit mature, independent judgment with little or no direct supervision
- Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
- Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred
- Good mechanical and troubleshooting skills
- Clean driving record with a valid driver’s license

**Travel**
- There will be initial travel requirements for training purposes. Additional travel outside of the work location will be assigned by manager.

**Working Environment and Physical Demands**
To successfully perform the essential functions of this job, you will be required to:

- Communicate with others to exchange information
- Work within a production facility, warehouse, or manufacturing environment
- Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
- Convey yourself great distances within and around various work sites and from one work site to another
- Remain in a stationary position, often standing for prolonged periods.
- Work in a noisy environment at various temperatures
- Move objects (equipment, machinery, and products) weighing up to 50 lbs
- Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
- Perform tasks that require you to bend, stretch, push, pull, carry, and reach

**What We Offer**

LI-ES1

  • Supervisor, Resident Service

    4 weeks ago

    Joliet, United States Packsize Full time

    Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the...

  • Supervisor, Resident Service

    4 weeks ago

    Joliet, United States Packsize, LLC Full time

    Job DescriptionJob DescriptionResident Service Supervisor - Joliet, IL Onsite | FRI -SUN 6am to 6pmAbout PacksizePacksize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much...

  • Supervisor of Nutrition Services

    6 days ago

    Joliet, United States Joliet Public Schools District 86 Full time

    **POSITION**: Supervisor of Nutrition Services **POSITION GUIDE**: Non-Certified Personnel Support Staff Full-Time; 12 Months Non-Bargaining Position Exempt **FUNCTION**: The supervisor is responsible to the Director of Nutrition Services for the daily operation of the District #86 Department of Nutrition Services serving 8,500 lunches and 3,000...

  • Electro Mechanical Maintenance Technician

    1 month ago

    Joliet, United States Johnson Service Group Full time

    Job DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Maintenance Technician. This is a direct hire opportunity with our client in Joliet, IL and Elmhurst, IL. Resident Maintenance Technician, you will be expected to provide industrial...

  • Electro Mechanical Maintenance Technician

    4 weeks ago

    Joliet, United States Johnson Service Group Full time

    Job DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Maintenance Technician. This is a direct hire opportunity with our client in Joliet, IL and Elmhurst, IL. Resident Maintenance Technician, you will be expected to provide industrial...

  • Resident Service Engineer

    4 weeks ago

    Joliet, United States Packsize, LLC Full time

    Job DescriptionJob DescriptionAbout PacksizePacksize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our...

  • Child Welfare Specialized Services Supervisor

    3 months ago

    Joliet, United States Lutheran Child and Family Services of Illinois Full time

    **Child Welfare Specialized Services Supervisor** **What We Do** Lutheran Child and Family Services of Illinois improves the well-being of people across the state by protecting children, strengthening families and building futures for those who have experienced trauma. We do this as a leading provider of a variety of child welfare services. LCFS is a...

  • Residential Supervisor

    4 weeks ago

    Joliet, United States Trinity Services, Inc. Full time

    When you join the Trinity team, you become a member of a culture of kindness - a community that truly cares. Through your work helping people with disabilities and mental illness flourish and live full and abundant lives, you will meet lifelong friends and experience ample opportunities for growth. At Trinity, staff members receive recognition for...

  • Supervisor

    2 weeks ago

    Joliet, United States Capstone Logistics Full time

    Shift: Compensation: Competitive Warehouse Supervisor People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through transparency and open lines of communication, we do the right thing and deliver on our promises....

  • Supervisor

    4 weeks ago

    Joliet, United States Capstone Logistics Full time

    Shift: Compensation: Competitive Warehouse Supervisor People want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through transparency and open lines of communication, we do the right thing and deliver on our...

  • Area Supervisor

    4 weeks ago

    Joliet, United States dd's DISCOUNTS Full time

    **Overview**: We are seeking a dedicated and experienced Area Supervisor to join our team. The Area Supervisor will oversee multiple locations, ensuring operational excellence and driving sales growth. **Duties**: - Manage and supervise multiple retail locations within the designated area - Implement strategies to achieve sales targets and increase...

  • Security Supervisor

    2 weeks ago

    Joliet, Illinois, United States Caesars Entertainment Full time

    Assists Security Manager & Security Shift Managers in accomplishing security and valet departmental goals and objectives. - Coordinates the daily security and valet operations on an assigned shift while ensuring that excellent, courteous, and prompt Security, Supervisor, Shift Manager, Internal, Operations, Microsoft, Business Services

  • Permanency Team Supervisor

    1 week ago

    Joliet, United States State of Illinois Full time

    DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. **Agency** : Department of Children and Family Services **Title**:...

  • Permanency Team Supervisor

    1 week ago

    Joliet, United States Illinois Department of Children and Family Services Full time

    Location: Joliet, IL, US, 60435 Job Requisition ID: 37376 DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. **Agency** :...

  • Shipping Supervisor

    7 days ago

    Joliet, United States Capstone Logistics Full time

    Additional Job Details/RequirementsShipping SupervisorSalary: Starting Range: $55,000 Yearly1st Shift8:00 am - Finish 4 Day Work Week Sunday - ThursdayPeople want to work at Capstone because of our high-performance culture. We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities. Through...

  • Security Site Supervisor

    3 weeks ago

    Joliet, United States Allied Universal® Full time

    Security Site Supervisor - Unarmed **Overview**: Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we...

  • Patient Experience Supervisor

    4 weeks ago

    Joliet, United States AUNT MARTHAS HEALTH AND WELLNESS INC Full time

    Job DescriptionJob DescriptionAunt Martha’s Health and Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As...

  • Catalyst Topside Supervisor

    2 months ago

    Joliet, United States USA DeBusk, LLC Full time

    USAD Catalyst Topside Supervisor Company Profile: USA DeBusk is a best-in-class mechanical and industrial cleaning services provider specializing in serving the downstream energy sector. We offer a full suite of maintenance and turnaround services including hydro blasting, hydro cutting, hydro excavation & vacuum services, unit clearing & chemical cleaning,...

  • Assistant Social Services Coordinator

    1 month ago

    Joliet, United States The PARC Joliet Nursing Full time

    QUALIFICATION:A Social Worker shall possess a bachelor’s degree in a human services field (including but not limited to: sociology, special education, rehabilitation counseling or psychology) and have a minimum of one year of supervised experience in mental health or human services. Working Conditions and QualificationsAbility to establish working...

  • Assistant Social Services Coordinator

    4 weeks ago

    Joliet, United States The PARC Joliet Nursing Full time

    QUALIFICATION:A Social Worker shall possess a bachelor’s degree in a human services field (including but not limited to: sociology, special education, rehabilitation counseling or psychology) and have a minimum of one year of supervised experience in mental health or human services. Working Conditions and QualificationsAbility to establish working...