Client Services Specialist I
3 days ago
**Family Service Center (FSC) is seeking a Client Services Specialist. FSC will offer one full-time position to work in the Texas City office as part of the administrative team responsible for all facets of the client experience and front office operations.**
**About the job**
The Client Services Specialist position is responsible for answering phones, greeting clients, assisting with client data entry, assisting with general office functions, client recruitment, and serving as a client liaison with programs and staff.
Stipend provided for demonstrated bilingual proficiency.
**Some of the responsibilities for this role include**:
- Assesses client fees based on family size and income. Coordinates financial counseling for client intake process, assigning correct program for reimbursement/grant funding.
- Ensures calls are documented and screened appropriately.
- Exercises appropriate telephone etiquette when speaking with clients.
- Schedules appointments for with the appropriate therapist.
- Gathers client information to determine program eligibility.
- Ensures that client records are maintained and filed in a timely manner.
- Completes reminder calls to clients for scheduled appointments.
- Prepares client paperwork/chart for visit.
- Appropriately receipts all monies collected.
- Maintains program ledgers.
- Monitors the retention and destruction of clinical records.
- Interacts with clients in a professional manner.
- Completes client paperwork.
- Maintains client files.
- Maintains client waiting room.
- Enters client data.
- Exercises appropriate telephone etiquette when speaking with clients.
- Respects and supports client rights including confidentiality.
- Maintains office supply inventory/procurement.
- Participates in outreach activities to identify clients, inform community of services and build community collaborative relationships.
**Required Education**:
- Bilingual highly preferred
- High School diploma/GED preferred
**Required Experience**:
- Office skills and ability to set priorities and execute tasks as directed.
- Effective written and verbal communication skills; bilingual preferred.
- Phone etiquette skills, ability to effectively deal with clients who are in crisis.
- Excellent interpersonal skills. Ability to work cooperatively with agency staff and clients.
- Knowledge of, and compliance with, the principles of professional ethics and client confidentiality.
To qualify for the Spanish-speaking stipend, applicants must have the ability to communicate and deliver culturally competent services in Spanish, including reading, writing and speaking.
**What we have to Offer**
FSC offers competitive salary, excellent benefits package, retirement plan matched up to 5%, PTO, outstanding professional development, and stipends to Spanish speakers and team members who serve special populations.
Employees can take advantage of business casual dress code, flexible work hours, and professional growth opportunities.
**About Us**
Family Service Center (FSC) is a counseling agency in Galveston County serving individuals of all ages and their families. FSC provides comprehensive mental and behavioral support services to individuals regardless of ethnicity, gender, age, diagnosis, or ability to play. FSC’s work focuses on bringing hope and healing to those in need. Our mission is to promote the mental health and wellbeing of individuals and families through counseling (individual, family and group therapy), education (social skills groups and parent training), and prevention (teacher and staff consultation and training). FSC believes that the family is a basic and essential institution that when supported, children, adults, and our communities function well, thrive, and live as optimally as possible.
Our vision is to be the premier mental health service agency in Galveston County and a recognized leader in promoting quality of life through trauma-informed care, community collaboration and building connections, providing people with the courage to confront barriers, the energy to build stronger families, and the promise to believe in possibilities for the next generation.
FSC’s services are centered around our core values, which include providing trauma-informed, client-focused, strengths-based services, investing in our professional staff, collaborating with community partners to leverage their expertise, and ensuring accountability across all we do. As an Equal Employment Opportunity and Affirmative Action Employer, FSC seeks to grow the diversity of our team and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pay: From $43,000 per year
**COVID-19 considerations**:While FSC supports the provision of telehealth services via the Doxy.me platform, in person services are required. FSC Team
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