General Manager

4 weeks ago

Ozone Park, United States Bowl 360 Ozone Park Full time

_**Overview**:_

Join the World of Bowling Here at Bowl 360 We pride ourselves on excellent guest experience. As General Manager your role is all about giving exceptional service and leading your team to success. You will be responsible for the daily operations of the center. Including safety, sales, profits, staffing, overall image of the bowling center. You will be responsible for the administration of business goals including; revenues, expense, profitability, customer satisfaction, employee morale, etc. You will training, evaluate, and motivate the staff to succeed to reach sales goals, follow all process and procedures, keeping upbeat attitude, and so much more. You will work hands on with the staff to be sure all are trained successfully, assist with parties, special events, weekly promotions, and any other duties as directed by management. Cross trained on all areas of business to support staff where and when needed for business success.
- **Responsibilities**_:

- Oversee day-to-day operations
- Design strategy and set goals for growth
- Ensuring that company guidelines are followed
- Maintain budgets and optimize expenses
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity
- Ensuring that goals and objectives are met
- Maintaining a safe and clean work environment
- Interviewing and recruiting new employees
- Ensure employees work productively and develop professionally
- Providing training to staff
- Delegating tasks to staff
- Prepare regular reports for upper management
- Supervising, leading and motivating staff
- Reporting any problems or accidents to senior management
- Filling in for senior management in case of their absence
- Helping with monitoring and tracking operating costs, budgets and resources
- Creating reports, analyzing, interpreting and presenting data
- Monitoring customer and client satisfaction
- Managing customer complaints and resolving their issues
- Assisting with procurement of inventory and supplies
- Supporting the general manager as needed

*
- **Knowledge, Skills and Abilities**_:

- Bachelor's Degree in business administration or similar field preferred
- Minimum of 4 years of experience as an General Manager or similar role
- Experience in recruiting and hiring
- Experience in evaluating staff
- Experience in leadership roles
- Ability to plan and organize
- Excellent multitasking skills
- Proficiency in using MS Office
- Ability to work well in a team environment
- Ability to work well under pressure
- Flexibility
- Adaptability
- Inventory management
- Knowledge of POS system
- Keen strategic thinking and planning
- Understanding of budget management and financial monitoring
- Excellent leadership skills, including goal setting, motivating, training and mentorship
- Exceptional interpersonal and communication skills, including writing, speaking and active listening
- Effective conflict resolution and problem-solving skills
- Good organization and time management
- Comfortable in a fast-paced or high-pressure environment

Pay: $20.00 - $31.25 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 4 years

Shift:

- Day shift
- Night shift

Weekly day range:

- Every weekend

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Customer service: 5 years (required)
- Management: 3 years (required)
- Food & Beverage: 1 year (required)
- Cash handling: 1 year (required)

License/Certification:

- New York City Food Handlers Certificate (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (required)

Ability to Relocate:

- Ozone Park, NY 11417: Relocate before starting work (required)

Work Location: In person

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