Entry-level Customer Service Representative

2 weeks ago


Framingham, United States HealthDrive Full time

Overview:
HealthDrive is seeking an enthusiastic entry-level, full-time Customer Service Representative to join our team The Customer Service Representative’s primary responsibilities are answering and responding to inquiries from our facilities, providers, and family members in a professional and timely manner.

We are conveniently located off Route 9 in Framingham, MA, close to routes 90 and 495 in a spacious modern office with a workout center available right in the building

What's in it for you: PPO Medical, Dental, and Vision Insurance, 401(k) + Company match, Paid Time Off, hybrid schedule opportunity, monthly meal program, Verizon Wireless, Dell, and other employee discounts, profit sharing, and employee referral bonuses.
- HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, behavioral health, and primary care services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence_.
- HealthDrive is a place where everyone can grow and training is provided. Join our diverse team today_

**Responsibilities**:

- Answer incoming telephone calls and provide exceptional customer service when interacting with patients, responsible parties, facilities, insurance plans and all internal and external customers.
- Triage situations by using multiple programs at once.
- Retrieve and respond to voice mail messages with 24 hours of message receipt dates.
- Follow-up on outstanding requests to ensure prompt follow-up is received.
- Assist with other duties, tasks and special projects as needed to help meet departmental objectives.

Qualifications:

- HS diploma required; Associate’s Degree or Bachelor’s degree (or equivalent) is preferred.
- Knowledge and experience with medical terminology and prior dental, optometry, audiology or podiatry services are a plus.
- Proficient in using Microsoft Applications (Word, Excel, Outlook, etc.) and have the ability to create and update Excel spreadsheets.
- Excellent communication skills both verbal and written with the ability to handle stressful situations with a calm demeanor while providing exceptional customer service.
- Must be able to effectively multitask and possess excellent attention to detail with exceptional follow-up skills.
- Effectively multitask and possess excellent attention to detail.
- Excellent communication skills both verbal and written with the ability to handle stressful situations with a calm demeanor while providing exceptional customer service.
- Ability to work in a fast-paced, high volume call center environment.
- Self-motivated with the ability to work well independently and as part of a team with mínimal direct supervision.
- A proven track record of dependability/reliability with an exemplary attendance record.



  • Framingham, United States HealthDrive Full time

    Overview: HealthDrive is seeking an enthusiastic entry-level, part-time Customer Service Representative to join our team! The Customer Service Representative’s primary responsibilities are answering and responding to inquiries from our facilities, providers, and family members in a professional and timely manner. This part-time position is for Monday...


  • Framingham, United States HealthDrive Corporation Full time

    Overview HealthDrive is seeking an enthusiastic entry-level, full-time Prior Authorization Representative to join our team! The Prior Authorization Representative is responsible for the effective procurement and follow-up on documentation required for products and services to be rendered to patients. We are conveniently located off Route 9 in Framingham,...


  • Framingham, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service Data Entry Location: Framingham, MAHours:Full time hoursMonday - FridayJob Duties: Proven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningStrong ability to problem solve “in the moment”Familiarity with business management...


  • Framingham, United States HealthDrive Full time

     HealthDrive is seeking an enthusiastic entry-level, full-time Prior Authorization Representative to join our team! The Prior Authorization Representative is responsible for the effective procurement and follow-up on documentation required for products and services to be rendered to patients. We are conveniently located off Route 9 in Framingham,...

  • (Entry Level

    1 week ago


    Framingham, United States Business Development Firm Full time

    Job Description Job Description We live our core values and are passionate about helping brands connect with their consumers in a meaningful and personalized way. We deliver exemplary customer service and strategic marketing solutions while building a company around excited, charismatic, and team-oriented individuals. We are currently searching for a...


  • Framingham, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service Data Entry Location: Framingham, MAHours:Full time hoursTuesday-Saturday, 9:30am-6pmJob Requirements: Strong attention to detailAbility to accurately follow protocols and compliance guidelinesExcellent communication and problem-solving skillsMust demonstrate flexibility in adapting to process changesAbility to...


  • Framingham, United States Complete Staffing Solutions, Inc. Full time

    Job DescriptionJob DescriptionCustomer Service Data Entry Location: Framingham, MAHours:Full time hoursTuesday-Saturday, 9:30am-6pmJob Requirements: Strong attention to detailAbility to accurately follow protocols and compliance guidelinesExcellent communication and problem-solving skillsMust demonstrate flexibility in adapting to process changesAbility to...

  • Entry Level Sales

    2 weeks ago


    Framingham, United States Moxie Management Full time

    Businesses that partner withMoxie Management come in all shapes, sizes, and market caps. Our tried and true sales and marketing systems work for them all. You're new to the workforce but you're ambitious and looking to hit the ground running. Your communication skills and leadership abilities shape how new and existing business grows. You leverage your...

  • Entry Level Sales

    2 weeks ago


    Framingham, United States Moxie Management Full time

    Businesses that partner withMoxie Management come in all shapes, sizes, and market caps. Our tried and true sales and marketing systems work for them all. You're new to the workforce but you're ambitious and looking to hit the ground running. Your communication skills and leadership abilities shape how new and existing business grows. You leverage your...


  • Framingham, United States F&W Pest Control Full time

    Job DescriptionJob DescriptionNow Offering a $1500 Signing Bonus for Qualified Individuals**After 3 month review, you will receive half. Then 6 months after your hire date, you will receive the rest.*Would you rather be out in the field learning a TRADE than stuck in a cubicle all day? Are you looking for more than just a job? Would you be interested in...

  • Entry Level Buyer

    3 days ago


    Framingham, United States Incendia Partners Full time

    Email contact@incendia.com Phone Address 161 Worcester Rd, Suite 400 Framingham, MA 01701 **Entry Level Buyer** * Category Engineering * Location Bedford, Massachusetts * Type Direct hire **Junior Buyer - seeking candidates looking to start a career in supply chain. This is an opportunity to learn from more experienced professionals. In this role, you...


  • Framingham, United States Randstad USA Full time

    Ready to earn more and grow in your career? Do you enjoy doing the operational and customer service task for your employer? If so, we’re recruiting for a junior level customer service agent, and it sounds like you might be an ideal fit. These roles can also be excellent points of entry into some of today’s top companies. Read on to learn more and apply...


  • Framingham, United States W.B. Mason Company, Inc Full time

    Overview:As a W.B. Mason Market Development Specialist, you'll be in charge of enrolling new customers and opening up new categories of business by presenting W.B. Mason's web capabilities, catalogs, flyers and full range of products.Responsibilities:Essential Duties and ResponsibilitiesTravel, by car and/or walking, throughout assigned marketplaces to call...


  • Framingham, United States Domino's Pizza Full time

    **Some requirements include**: - Must be 18 years or older - Identify customers needs to achieve satisfaction - Strong listening skills - Ability to multi-task - ** Adhere to communication procedures** **Responsibilities**: - Manage large amounts of incoming calls and customer inquiries - Assist management and co-workers with a wide-range of duties - Keep...


  • Framingham, United States Binding Minds Full time

    **Description**: **Job Title: HR Service Center Representative - Junior** **Location: Framingham, MA 01701** **Job type: 5 Months Contract** The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company...


  • Framingham, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Patient Servcie Rep Needed for Spaulding Framingham Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying the...


  • Framingham, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Patient Servcie Rep Needed for Spaulding Framingham Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of patients and verifying the...


  • Framingham, United States Door Systems, Inc. Full time

    We are a leading dealer and distributor of overhead garage doors. The **Customer Service Professional - **position is open in our Framingham location. We seek a professional, reliable, outgoing individual with great communication, service and organizational skills. Opportunity for advancement. **Responsibilities include but are not limited to**: -...


  • Framingham, United States LanceSoft Full time

    LanceSoft is hiring an HR Service Center Representative located in Framingham, MA Job Summary: Duration of contract : 06+ months Expected hours per week: 36 hours per week. Onsite/Hybrid/Remote: Remote Job Description: The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS...


  • Framingham, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 3 Months Pay rate up to $23/hr Job Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The PSR II draws quality blood...