IT Technician Ii

4 weeks ago

Fairfax, United States Enterprise Solutions, Inc Full time

organized person with strong technical skills who can work both independently and as part of a team to accommodate rapidly changing information technology (IT) priorities. Strong communication and inter
- personal skills are required to effectively interact with people at every level.
- Duties_

**3. **Provides account and hardware point of sale (POS) support to county recreation centers, golf courses, and seasonal facilities. This includes tasking for the deployment, imaging, maintenance, and inventory of point of sale (POS) hardware and peripherals.

**4. **Participates in hardware and software deployments which requires staff to travel to various agency sites and will actively participate in additional projects and deployments..
- Responsibilities_
- Identifies and resolves basic to intermediate support tickets dealing with hardware, software,communications, and networking problems related to end-user computing.
- Uses helpdesk ticketing system to input and track user support requests, including amending ticketswith end user input, updates, additional agency involvement, timeframes, and resolution.
- Maintains documented procedures including equipment inventory of utilized and spare equipment.
- Travel to various facilities to provide onsite support as directed.
- Performs account management and account support on POS systems.
- Monitors network components for inventory purposes.
- Assists in installing, configuring, and upgrading computer systems.
- Assists in staff moves and relocation of computer equipment. _Required knowledge and skills_
- Exceptional phone customer service skills with a high degree of patience and professionalism.
- Must have the ability to provide end users written and verbal technical information to nontechnicalpersonnel.
- Experience and ability to perform diagnostics and basic repairs on computer and printer hardware.
- Knowledgeable of Microsoft Windows operating systems.
- Knowledgeable of computer and network hardware.
- Ability to maintain records and write reports.

**Job Types**: Full-time, Contract

Pay: $45,000.00 - $55,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance

Experience level:

- 2 years

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Fairfax, VA 22035

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