Specialist, Compliance, Training

4 weeks ago

Somerset, United States Johnson & Johnson Full time

Johnson & Johnson is currently recruiting for a Deliver Specialist, Compliance, Training & Documentation in Titusville, NJ; Somerset, NJ; or Toronto Canada with consideration given for remote working arrangements on a case-by-case basis as determined by the company.

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world’s most pressing healthcare challenges.

As part of NA Janssen DELIVER team, the Compliance, Training & Documentation Specialist is responsible for executing and supporting Document Management, Quality and Compliance for Customer Service teams. This includes providing superior advisory and analytical support to internal and external customers enabling the compliant execution of critical customer focused operations.

This role is responsible for data collection, validation, and reporting and knowing where to obtain the data to provide meaningful insights with recommendations which enables management to make strategic decisions. Additionally, this role provides Quality & Compliance expertise on applicable projects.

**Responsibilities**:

- Support and continually work within the parameters established by a risk-based Quality Management System framework.
- Serve as the Subject Matter Expert (SME) regarding documentation management, Quality and Compliance, and Job Function Curriculums (JFC).
- Ensure readiness to deliver exemplary customer service in an efficient, quality driven manner while adhering to standard business procedures.
- Develop, implement, and evaluate metrics with meaningful insights for customer service in the areas of Document Management, Quality and Compliance to drive efficiency, productivity, and operational improvements.
- Own data reporting in the areas of Document Management, Quality, and Compliance.
- Manage Departmental/Regional Change Control documentation and deliverables to ensure the on-time completion.
- Support internal and external audits to verify that regulatory and quality requirements have been met.
- Support the on-time completion of Annual Training Record Review (ATRR) and lead on-time completion of controlled document periodic review.
- Benchmark internally and externally, regionally and globally, to gather, share, and implement standard methodologies accordingly.
- Assist Senior Leaders with development and implementation of organizational and strategic plans designed to improve efficiency of department processes, using technology and other platforms to standardize, leverage and/or eliminate manual interactions wherever possible.
- Provide Quality & Compliance expertise on applicable projects.
- Lead and/or support key departmental/cross-functional projects, as assigned, by developing and utilizing in-depth knowledge of business processes and systems, as well as project management skills.
- Use continuous improvement tools and methodology, including Process Excellence, LEAN, and project management, to identify, evaluate, challenge, develop solutions, and optimize business processes that drive measurable improvement.
- Regularly communicate in all directions to keep associates, peers, and Management informed of project status, process changes, and opportunities.
- Drives / supports regional and global projects for the US region using FPX methodology, tools and best practices. Conducts lessons learned post-implementation and identifies opportunities to continuously improve.

**Qualifications**:
**Requirements**:

- Bachelor's degree in a relevant field or equivalent experience required.
- 3+ years proven experience in compliance, training, or documentation required.
- Excellent written and verbal communication skills required.
- Demonstrated time management skills with ability to handle multiple priorities, ability to act with a sense of urgency, and deliver expected/exceeding results required.
- Proficiency in Microsoft Office Suite required.
- Proficiency in both independent and collaborative work within a dynamic and fast-paced setting is essential required. Strong interpersonal skills, business partnering, influencing, and negotiating skills to develop and maintain effective business partnerships desired.
- Strong understanding of relevant regulations and policies, such as SOX desired.
- Exceptional attention to detail and organizational skills desired.
- Solid understanding of Process Excellence/LEAN methodology and/or certification desired.
- Ability to travel up to 10% domestic.

The anticipated base pay range for this position is $61,000 - $97,750 USD. Countries outside US will be compensated using local compensation guidelines.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position i

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