Night Auditor Courtyard Natick

2 weeks ago

Natick, United States CSM Lodging Services Incorporated Full time

Performs the manager-on-duty role during 3rd shift.
- Anticipates and responds to guests in a friendly and positive manner.
- Responsible for providing the highest level of service.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
- Understands and follows CSM guest service recovery program.
- Accountable for accurately balancing all revenue sources and completing daily financial reports.
- Process no-show reservations, prepare financial reports for managerial review.
- Close the financial day for the hotel.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- CSM procedures when handling cash and processing financial transactions.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed.
- Adheres to CSM general work rules and department procedures. Attends all required department and hotel meetings.
- Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations.
- Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 2+ years prior guest service experience required, preferably in a hospitality setting. Prior night audit or accounting experience preferred. Excellent computer knowledge and communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.

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