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National Leasing Consultant Phoenix, Az
2 months ago
**Avenue5 is growing, and we are in search of a national leasing consultant to join our dynamic team of Fivers**
***
**About Us**
***
We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:
Listen to our associates, recognize them, and give them room to grow
Invest in our associates to help them become the best version of themselves
Approach every important decision with our associates in mind
Celebrate our associates’ successes and encourage them to raise the bar even higher
**Summary of Responsibilities**
The national leasing consultant will train and deliver guidance on the Avenue5 sales, leasing, and customer experience standards and processes. This role will offer onsite support to Avenue5 leasing associates through hands-on team engagement. The national leasing consultant will work closely with operations teams, career development, and marketing to increase conversion rates and achieve occupancy goals, focusing on helping underperforming properties understand opportunities and execute performance improvement strategies.
**Primary Responsibilities and Objectives**
- Travel to various markets to work with the operation’s team as needed to support and improve leasing processes for properties in need
- Drive high-level property performance, improve customer service, achieve targeted leasing goals, and increase ROI through remote and onsite support
- Assist in the implementation of portfolio-wide KPIs for effective lead management and increased conversion and closing ratios
- Assist operations in understanding Avenue5 leasing best practices, including lead management and CRM processes
- Consult with local operations teams on Avenue5 leasing practices and any obstacles, such as weak onsite teams or pricing, that are hindering desired leasing and performance outcomes
- Evaluate performance, create, and help execute action plans to achieve property and portfolio KPIs
- Strategize with regional marketing managers and operations to identify areas of opportunity to increase conversion for the portfolio
- Partner with the national marketing programs team to determine shortfalls in the current process in the lead nurture cycle based on site visits and upward feedback from onsite associates
- Provide creative solutions with the national marketing programs team for actionable change based on performance evaluation
- Develop and refine the lead management, follow-up, and closing best practices within CRM and implement them through training
- Conduct performance audits on leasing support tools to ensure onsite teams are successfully utilizing the tools
- Establish a consistent approach to market-specific sales calls for operations teams to address underperforming properties
- Implement and manage the standards for the onsite leasing experience, including tour path, hospitality, collateral, and the overall onsite brand experience
- Support and collaborate with property marketing to improve the resident experience with marketing tools and resources available
- Perform other duties as assigned
**Education and Experience**
- Bachelor’s degree is preferred but not required
- At least four years of experience in the multi-family property management industry is required
- At least two years of experience in leasing and sales is required
- At least one year of pre-development, lease-up and/or grand opening experience in the multi-family property management industry is preferred
- At least three years of experience in Yardi Voyager marketing module, Real Page or other equivalent system is preferred
**Skills and Requirements**
- Ability to work independently and in a team setting and prioritize in a fast-paced environment
- Proficiency in Microsoft Office Suite and Google programs
- Excellent written and verbal communication skills
- Exceptional creative thinking skills
- Project management skills are required
- Strong understanding of property management industry trends, issues, and emerging technology
- Outstanding presentation skills
- Ability to motivate associates and create rapport with teams to encourage associates to do their best by leading and communicating a shared vision
- Positive demeanor, willingness to learn new things, and excellent professional judgment
- Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned
**Scheduling**
- Required to maintain a regular schedule which may require working outside of business hours, weekends, and non-traditional holidays
- Position is hybrid in our Phoenix Corporate office; this role will travel to properties throughout the Avenue5 portfolio (50%-75%)
**Environment**
- Exposure to environment typically found in an office building
**Physical Requirements**
Avenue5 will make reasonable accommodations to enable individuals with disabilities to
