Alternative Payments Program Payments Specialist
2 weeks ago
**Mission**:For more than 30 years, Drew CDC has been instrumental in making a difference in the South Los Angeles Community to prepare the children of Watts-Willowbrook, Compton and South Los Angeles to succeed and thereby strengthen our community’s future. We’ve dedicated our mission to providing groundbreaking, innovative, high quality programs that are outcome driven and best practices supported. Our values of accountability, integrity, and respect govern our decision making and ensure that everything we do strives to promote the health and well-being of those whom we serve.
**JOB PURPOSE**:Under general supervision, the Payment Specialist will be responsible for reviewing, analyzing and processing child care provider payments on behalf of parents participating in California subsidized child care programs. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards.
**CORE RESPONSIBILITIES**:
- Conduct the business of Drew CDC in accordance contractual and regulatory requirements with Drew CDC’s Employee Handbook, Title 5 Funding Terms and Conditions, Education Code: Section 8350, DPSS Funding Terms & Conditions and agency Operational Procedures Manuals.
- Analyze, review, and process child care provider payments and making sure they are processed timely and accurately in accordance with compliance standards.
- Perform a complete review of the submitted attendance record/provider payment request form prior to processing payment. Includes notification to case management when inconsistencies are discovered.
- Provide high quality customer service for all parents, providers, internal and external support. Troubleshoot and provide technical assistance to clients as needed to resolve inquiries or concerns. Minimize complaints, internal and external, from clients and staff for effective operations of Alternative Payment Services.
- Ensure that discrepancies including overpayment or underpayments are timely resolved.
**CONTACTS AND RELATIONSHIPS**:Department of Public Social Services, California Department of Social Services, California Department of Education, California Alternative Payment Program Association, Provider & Parents, Program Staff
**MINIMUM REQUIREMENT**:
**EDUCATION**:
A high school diploma or GED Equivalent required. An Associate’s degree from an accredited university or equivalent (Bachelor’s Degree Preferred). Experience in billing/claims/account payables/customer services or verifiable work experience may be substituted for Bachelor’s Degree. Detail-oriented, self-motivated, strong time management skills and possess excellent customer service skills. Must have excellent oral and written communication skills. Must have strong computer skills, complete knowledge of Microsoft Office and ability to adapt become proficient with case management/financial software. Ability to quickly learn County/State/Federal regulations for Alternative Payment & Child Care Subsidy Programs.
**SKILLS / KNOWLEDGE / CREDENTIALS**:
- General math proficiency
- Strong verbal/written skills
- Strong organizational skills and the ability to complete assignments under tight deadlines.
- Strong interpersonal skills; the ability to honor confidentiality, and work sensitively with participating families and providers.
- Ability to maintain professional and cooperative, diplomatic working relationships with co-workers, supervisors, and the public that the agency serves.
- Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.
- Ability to exercise of independent discretion and judgment in determining course of action in specific situations.
**PHYSICAL REQUIREMENTS**:
**The physical activity of this position**:
- Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Crouching: Bending the body downward and forward by bending leg and spine.
- Standing: Remaining upright on the feet, particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustain motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
- Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in
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