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Helpdesk Technician Level 3

4 months ago

Providence, United States UplinkIT Full time

**Job Title**: Helpdesk Technician Level 3

**Job Summary**:
This position requires some travel within Rhode Island, Southeastern Massachusetts, and Northern Connecticut.
- Optimistic
- Agreeable
- Helpful
- Compassionate
- Level-headed
- Upbeat
- Driven
- Hardware - Desktops, laptops, UPSs, PDUs, virtual environments, enterprise wireless, wired networking, data rack design, Ethernet patch panels, and other similar hardware and related vendors.
- Hardware - Servers, firewalls, switches, network controllers, (multi)point to point fixed wireless, security cameras, structured cabling, fiber LIU, and various other similar hardware and related vendors.

Required Qualifications
- Ability to communicate clearly, both verbally and in writing, in a way that is understandable to the client
- Possess expert knowledge of computer hardware and software, mobile devices, printers
- Possess strong knowledge of networking, network security, and Windows Server systems administration
- Maintain the highest professional, confidential, and ethical standards
- Ability to troubleshoot quickly and effectively
- Be customer-service oriented and a team player
- Ability to think outside the box
- Have a strong ability to work both independently and with a team to achieve goals
- Ability to work in a fast-paced multi-tasking environment
- Valid driver’s license and vehicle
- Must pass a background check

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 5 years

Schedule:

- Day shift
- Monday to Friday
- On call

**Experience**:

- Help desk: 5 years (required)
- Windows: 5 years (required)

Ability to Commute:

- Providence, RI 02907 (required)

Work Location: In person