Crisis Hotline Counselor

Do you have crisis hotline experience? Come join our team of compassionate and experienced staff at Baltimore County Crisis Response

**Who We Are**:
Santé is a dynamic and leading community-based behavioral health services organization. Our job is to offer rapid response and compassionate care to individuals or groups through comprehensive mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.

Sante is seeking a** Phone Counselor** to work weekend overnight shifts with our crisis intervention team in **Timonium, MD**. As a Phone Counselor, you will serve as the first point of contact for individuals experiencing a crisis and will provide support by evaluating needs, assessing risks, providing goal-directed counseling and crisis planning.

**What You’ll Do**:

- Triage incoming crisis calls and obtain client information.
- Conduct assessments and dispatch appropriate resources when needed.
- Deescalate clients in crisis over the phone.
- Develop appropriate and realistic crisis plan and complete appropriate follow tasks.
- Effectively communicate clients needs while making internal agency referrals.
- Knowledge and familiarity with community resources, both mental health and non-mental health.
- Complete documentation in an accurate and thorough manner.

**What You’ll Get**:

- Hourly rate plus additional overnight shift differential, based on experience.
- Competitive benefits package including a 403(b) with company match and paid time off for full time employees.
- Opportunities for career growth, training and development, flexible work schedules and shifts.
- Smart, passionate, and engaged co-workers.

**What We Require**:

- Bachelor’s Degree in Human Services or a related field of study or ten (10) years of experience working on a crisis hotline.

**Disclaimers**:
Santé Group Companies aspires to create an organization that places value on collaboration, innovation, creativity, and inclusivity. To achieve this success, it is essential that all members of our organization feel secure, welcomed, and respected. All members of our organization have a responsibility to uphold these values.