Infrastructure Support Analyst

3 weeks ago

Chicago, United States TXODDS Full time

**Overview**:
**What you'll do**:

- Implement and manage robust data protection measures, including regular backups and disaster recovery plans, to safeguard critical information.
- Oversee the maintenance, and troubleshooting of wired internet infrastructure to ensure reliable and high-speed connectivity.
- Maintain high-performance satellite TV and streaming solutions for a multi-TV display setup, ensuring optimal video quality and mínimal latency for an immersive viewing experience.
- Deploy and maintain effective security measures to protect systems from viruses, spam, and malware, ensuring the integrity of data and system operations, aligning with existing company policies.
- Conduct regular office maintenance and hotdesking tasks on laptop workstations to optimize performance, troubleshoot issues, and ensure a secure and stable computing environment.
- Provide technical support to end-users, addressing hardware and software issues promptly, and offering guidance to optimize system usage.
- Act as the primary liaison with technology vendors, coordinating procurement, support, and other interactions to meet the organization's technological needs.

**What we expect**:

- Experience with endpoint management provider ESET, or related provider.
- Confidence in making decisions and managing multiple tasks against tight deadlines.
- Exceptional communication and interpersonal skills, capable of working cohesively with various teams.
- Experience with productivity management software; Jira, Confluence, and Monday preferred
- Collaborates and communicates well within a team, contributing to group goals and projects.
- This is not a remote position. Reliable private or public transportation to the downtown Chicago office is required.
- Adaptability to swiftly changing environments and the ability to remain poised under pressure.
- English skills (written and spoken) are required.

**Nice to have**:

- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- A background in computer science or a related field.
- Hands-on expertise in implementing, configuring, and testing office laptop workstation and software solutions, preferably in a startup environment.
- Working knowledge of Ubiquiti, Lenovo, Dell, Office 365 products, VoIP platforms, and scheduling software.

**_ What we offer_**
- Be a part of cutting-edge live sports data operations.
- An open and collaborative working atmosphere
- Opportunities for personal and professional development
- Group outings and team meals
- Paid time off
- Paid training
- Branded merchandise
- 401(k) with company match
- Health, dental, & vision insurance
- Paid parental leave
- Location: Chicago, IL (River North, steps from Brown Line)
- Employment Type: Full-Time

Our recruitment process includes an initial discussion, a practical challenge to assess your general infrastructure knowledge, and a comprehensive interview exploring your problem-solving strategies and team collaboration abilities.

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