Apartment Maintenance Technician

4 weeks ago

Washington, United States NOVO Properties Full time

**Apartment Maintenance Technician**

Under the direction of the Property Manager, the Apartment Maintenance Technician is responsible for providing excellent resident service through daily maintenance projects as assigned by the direct supervisor. The position ensures the proper physical and mechanical upkeep of the assigned properties of the portfolio by performing general interior and exterior maintenance tasks, as necessary. This position requires flexibility, initiative, and the ability to confidently oversee the maintenance functions of the portfolio. Punctuality, professionalism, and strong customer-service skills are also needed to support the initiatives of this position. The ability to exhibit attributes that support NOVO's code of ethics of professionalism by positively representing yourself and NOVO in written and verbal interactions with customers, clients, colleagues, and management is also a requirement for this position.

**About Us**

Founded in 2003, NOVO Properties is a multifamily owner, developer, asset, and property management organization headquartered on Capitol Hill in Washington, DC.

NOVO currently manages a portfolio of approximately 2,000 apartment homes throughout
Washington, DC, Maryland, Virginia, Chicago, and the city of Cambridge on Maryland’s Eastern
Shore.

At NOVO, we’re forging a new and better path in the multifamily and commercial real estate investment space. Our focus is to strategically acquire, develop, and manage existing multifamily and mixed-use assets and infill development sites within targeted urban and suburban markets.

We strive to be a best-in-class owner and operator in every project we pursue. With a forward
- looking approach, disciplined due diligence and underwriting, and decades of experience producing favorable outcomes, we are positioned to produce value for our strategic partners, residents, and the surrounding community.

Our companies core values are critical, and we believe they create a long-lasting, successful, and motivating place to work.
- Integrity
- Exceptional customer service
- Professional leadership
- Diversity
- Teamwork & collaboration
- Culture of personal development

**Position Focus**

**Maintenance**
- Monitors, assists, makes recommendations to improve general grounds and interior/exterior maintenance to the property and grounds

**Customer Service**
- Respond to all resident maintenance request in a timely and courteous manner

**Who you are**
- High school diploma or GED
- Valid driver’s license
- A reliable vehicle for travel between locations
- Two-five years of maintenance experience preferred
- HVAC experience and CFC Universal Certification preferred
- Ability to work with all levels of employees, residents, and vendors
- Dependable, on-time, and good time-management skills

**What you’ll do**
- Establish working relationships with supervisors (PM or Maintenance), residents, and vendors.
- Respond to maintenance requests, using work tickets to track calls.
- General grounds and interior maintenance, including walking the interior and exterior of the property, daily rounds for trash pick-up, and when applicable, shoveling snow and spreading ice melt.
- Check all mechanical and electrical equipment, valves, and other components to assure the building has continuous heat or air conditioning, power, and hot water.
- Perform basic HVAC preventative maintenance, including filter and belt changes, coil cleaning, control setting, and assisting with complex repairs.
- Maintain building lighting, including light fixture, bulb, and ballast replacements, which may involve the use of extension ladders.
- Maintain, troubleshoot and repair apartment appliances, including, but not limited to; dishwashers, ranges, refrigerators, microwaves, washers, dryers, garbage disposers and water heaters.
- Maintain basic plumbing fixtures and plumbing issues. This includes replacing faucets, toilets, toilet flappers, showerheads, diverters, fluid masters, and all other plumbing as the property requires.
- Complete, as needed, minor drywall repairs and painting in units and/or common areas.
- Maintain and repair doors, locks, windows and screens, as needed.
- Correct emergency conditions such as flooding, sewer backup, and equipment malfunctions. This includes problem resolution and cleanup during and after corrective action has been taken.
- Oversight of daily contracted services, including cleaning and porter operations, painters, landscapers, and other contracted services.
- Maintain building files and records relevant to building operations and tenants. Maintain supplies, tools and equipment inventory, maintenance, and service records, and building specification manuals and blueprints.
- Assistance with moving or removal of furniture, file cabinets, boxes, equipment, and other duties as assigned.
- Respond to all resident maintenance requests in a timely and courteous manner
- Adhere to safety protocols when completing maintenance ti

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