Level Ii North Houston Site Captain

3 weeks ago

Houston, United States St. Moritz Security Services Full time

Level II North Houston Site Captain

Shift: Mon-Fri 8:00 am-4:00 pm

Payrate: Salary $60,000

**Primary Purpose and Function**

The Captain/Site Supervisor serves as SMSSI’s job-site “key point of contact” for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**

**Account Management**
- Serve as SMSSI’s on-site “key point of contact” for Client and Site-Assigned Security Professionals.
- Ensure contract compliance, staff supervision, and day-to-day delivery of superior customer service.
- Work closely with vendor/distributor representatives to develop strong, collaborative working relationships.
- Provide in-service support to new and tenured customers, vendors, distributors, and contractors to ensure they understand applicable: Safety and Security Programs, Policies and Procedures, and/or Amenities and Services to further promote success for Client and SMSSI.
- Assist SMSSI Branch Management in execution of client contract; provide support during client start-up; support security planning, security assessments, security surveys, and day-to-day program management.
- Meet regularly with client representatives for status updates and full-circle communication to address actual or potential problems, issues, or concerns.
- Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.
- Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.
- Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.
- Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.
- Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.
- Review security officer reports to verify post orders and client directives have been satisfactorily followed.
- Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.
- Provide daily, weekly, and monthly reports and requisite status updates as per Company policy.

**Administrative Management**
- Ensure the Post Order Manual, New-Hire Training, and On-Going Training and Development Programs are current and effective.
- Manage and maintain assigned equipment and supplies.
- Review daily activity reports/ incident reports and conduct applicable investigations and follow-up as required or requested.
- Coordinate and/or assist with law enforcement, fire department, and other city services as required or requested.
- Maintain master schedules to ensure alignment with operational changes.
- Ensure new-hire employee and termination/transfer data is recorded and reported.
- Ensure financial goals are managed in compliance with and within budget.
- Field calls and electronic messages from clients and employees and resolves and/or forwards to proper staff for expedient resolution.
- Assist with general administrative functions (Human Resources, Administration, and Operations) as needed or as directed by Client or SMSSI Branch Office.
- Attend Client, Branch, Regional, and/or Corporate meetings, classes, and training seminars as appropriate and necessary.

**GENERAL REQUIREMENTS**

***

**Education and Experience**
- Bachelor’s Degree or Associate’s Degree preferred.
- Three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
- Computer Literacy (proficiency as applicable to the job).
- Effective communication skills, both verbal and written.

**Competencies (Demonstrated through Experience, Training, and/or Testing)**
- Must be able to meet (and continue to meet) any/all applicable city, state, federal, and jurisdictional licensing requirements for a security professional.
- Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account(s).
- Applicable knowledge within the field of private se

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