Client Care Coordinator

2 weeks ago

Rohnert Park, United States HELPING HAND SUPPORTIVE LIVING, LLC Full time

**Client Care Coordinator (SLS Program)**

**GENERAL PURPOSE**
Under the administrative supervision of the Chief Operations Officer, this position is responsible for direct service to the client through collecting, analyzing, and reporting on consumer progress and objectives (progress report) using weekly notes, skill analysis, monthly calendar sheets, observation information, etc.

**CLASSIFICATION**:
This is a fulltime position between 32-40 hours per week. Compensation depending on experience.

**DISTINGUISHING CHARACTERISTICS**
This is an at-will direct care position within the agency. Additionally, this position is responsible for day-to-day guidance of assigned staff who perform the established duties of the program. The Care Coordinator effectively interacts with consumers and/or any other representative for the process of intake, planning, intervention, implementation, and evaluation of service for client.

**Primary duties and responsibilities**:

- Manage client cases and (maximum of 35 cases); the number of staffing/cases can be changed at any time per Chief Operations Officer approval.
- Conduct client orientation, initial 30-day review, quarterly, if necessary, semi
- and annual review of individual client needs and performance.
- Complete daily/weekly notes, review timesheets and mileage forms, etc. that pertain the care of specific clients.
- Participate in the development of the individual program plan (IPP), and client’s quarterly/semi-annual/ annual meetings per supervisor/director’s approval.
- Provide client and caregiver training as outlined in our program curriculum domains and the individual program plan, behavioral plan (if applicable), and other types of plans.
- Be responsible for the selection, training, and supervision of assigned staff. Able to match clients with staff on a 1:1 ratio with the assistance of administrative personnel.
- Planning, directing, coordinating, and evaluating assigned staff efforts to achieve the program's objectives and consumer outcomes.
- Assess Helping Hand program(s) effectiveness in achieving the consumer’s IPP objectives and identifying barriers that is preventing the consumer’s success and how those barriers can be overcome.
- Conduct home visits and maintain client files per Quality Assurance requirements.

**Secondary Duties**
- Responsible for assuring that people served are happy with their services and receiving all services as agreed in the IPP.
- Participate in ongoing Quality Assurance Audits and interviews.
- Responsible for carrying a mobile phone and responding to calls within 5 minutes.
- Communicate with Regional Center representatives, Parents/Conservators at a frequency desired by the respective individuals.
- Work in place of a direct support professional if needed (emergency situations).
- Attend and participate in Individual Program Plan and interim meetings.
- Keep abreast of curriculum and provide complimentary training to staff to assure caregivers are knowledgeable in supported living principles and individual behavior strategies and other related curriculum as needed.
- Review incident reports for trends and submit in monthly report to CEO/COO.
- Facilitate care team meetings to review progress and issues on all clients assigned to the group and review service needs at weekly management meetings with the COO, CEO, and Admin.
- Complete special incidents reports according to applicable laws and regulations, per regional center, APS, etc.
- Gather information regarding types of leisure, volunteer and/or educational activities, etc; then provide and train each staff with information so he/she understands what they need to do when working with his/her client; develop a weekly schedule and/or calendar; illustrate the type of activities and support that will be implemented each month.
- Assist leadership team in evaluating, facilitating, and always monitoring services and client progress.
- Attend team meetings and other training as part of continuing education (any agency
- wide training/ in-services programs).
- All other duties as assigned by agency leadership.

**QUALIFICATIONS**:

- Education: B.A. (preferred) or 2 years’ experience in services for disabled individuals/social service.
- Background: Must be able to pass LIVESCAN background check prior to employment.

**Experience**:

- 2 years direct support experience with people with developmental disabilities, medical involvement, or psychiatric diagnosis preferred.
- 1 year experience coordinating services for people with developmental disabilities or within a similar human services delivery system preferred.
- 1 year experience in a Supervisory position.
- Must obtain CPR/First Aid certifications prior to working alone with clients.
- Must be able to write clear and concise documents and reports.
- Must be proficient in working with Microsoft office programs.

**Interaction/Organizational/Social Skills**:

- Must be able to relate positively to individuals, thei

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