Client Support Specialist

3 weeks ago


Sacramento, United States U.S. Legal Support Full time

Are you customer service driven, can communicate effectively and adaptable? Do you like to problem solve and have a desire to help people?

If you possess these qualities, consider joining our legal service team **in onsite role** in one of our **California office in Sacramento**__

**Client Support** **Analyst** **Job Functions**:

- Answer customer phone calls professionally, providing the highest level of service
- Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.
- Assign resources for process service needs and follow through until completion
- Act as backup to the office coordinator, cover the office/front desk as needed
- When client-facing; greet clients, connect hybrid proceedings via Zoom, scan, make copies, receive exhibits, etc.

**Perks and Benefits**

We provide our Client Support Analyst with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more

**Requirements**:

- All you need to be a Client Support Analyst is 3 years of relevant work experience. A high school diploma or equivalent is required. Prior administrative/office experience a plus

**This position requires a comprehensive background check, including a minimum of ten years of verifiable work/education history. All information on your resume must be accurate and verifiable. Employment is contingent upon a successful background check.



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