Passenger Services Agent

2 weeks ago

Allentown, United States Lehigh Northampton Airport Authority Full time

**PRIMARY RESPONSIBILITIES & DUTIES**
- Customer Service; anticipate customer needs while assisting with general airport information such as airline, car rental and parking information. Provide professionalism, patience, and a people first attitude while greeting customers.
- Transport customers in wheelchairs from the terminal curbside, to and from the airline ticket counters, departing gates, baggage claim and passenger vehicles.
- Assist customers with luggage from the terminal curbside, to and from the airline ticket counters, departing gates, baggage claim and passenger vehicles when requested.
- Bus ticket sales during scheduled ticketing hours including cashier functions, such as cash and credit card handling of ticket sales.
- Gathering and positioning wheelchairs and baggage carts to designated locations.
- Provide continuous Exit Lane coverage when assigned, functions include observing, diverting, and promptly reporting unauthorized access through the exit lane.
- During winter months, assist customers parked in Handicapped parking with vehicle snow removal.
- Other duties as assigned and directed.

**MINIMUM QUALIFICATIONS**
- Previous Customer Service experience and basic computer skills are required.
- Must possess good English language skills, including speaking, spelling, punctuation, and grammar.
- Must be at least 18 years old to apply.
- HS Diploma / GED required.
- Successfully pass new hire background checks & drug screenings.
- Successfully pass all Airline and Airport required training.
- Detailed oriented, organized, punctual, reliable, and flexible. Able to work independently and as a team player.

**Physical Requirements**
- Able to regularly sit, stand, walk, reach with hands and arms, balance, stoop, kneel.
- Must be able to use hands and fingers to type, handle bags, boxes, objects, or controls.
- Pull and push customers in wheelchairs up/down incline up and lift to 50 lbs.
- Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus.

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