Director of Patient Services

3 weeks ago

Massapequa, United States Caring Hands Home Care Full time

**DIRECTOR OF PATIENT SERVICES**

**REPORTS TO**: Administrator and Chief Executive Officer

***:
Responsible for the overall supervision and direction of health care services. The Director shares

responsibilities with the Administrator for the Agency’s overall compliance with State and

Federal guidelines and standards of nursing practice.

**POSITION QUALIFICATIONS**:

- Must be a Registered Nurse with public health, home health care, or hospital background
- Must have two years experience as a supervising community health nurse; or two years of home care nursing experience plus a Bachelors degree in nursing, public health, business administration or another health-related field
- Licensed Home Care Services Agency Management Experience with the Medically Fragile Pediatric and Adult Community preferred.

**PHYSICAL QUALIFICATIONS**:

- Must be able to speak and hear in a manner understood by most persons
- Must be able to travel to agency offices in Nassau, Suffolk, and Queens as well as to patient’s place of residence

**DUTIES AND RESPONSIBILITIES**:

- Supervise and direct all clinical services
- Promote, review, and evaluate the quality and appropriateness of patient care practices
- Maintain contact with patient and family via telephone and through patient care staff
- Review patient care through on-going communication with nursing supervisors, nursing staff & case managers
- Document phone and in-office case conferences with physicians, disciplines, patients, families, and significant others
- Review on-going evaluations of the performance of nursing personnel and review the on-going compliance of nursing personnel requirements for local, state and federal government
- Review and act to resolve complaints made by patients/families regarding care provided relating to services, personnel, or policies
- Receive and act to resolve complaints from caregivers regarding policies and procedures
- Inform and confer with Administrator on all patient, personnel, and service management needs and problems
- Participate in assigning personnel to patients based on patient need and physician’s plan of care
- Assign personnel responsibility according to their education, area of expertise, personnel preference, and patient needs
- Oversee the coordination of individual cases to needed disciplines
- Coordinate and ensure that the patient is well serviced through the assignment of skilled services and personal caregivers whose skills and abilities meet their individual needs
- Evaluate the patient for eligibility of home health services level of care and need

**JOB DESCRIPTION**
- Assist the administrator in the development of policies and procedures as needed and with the annual review of policies and procedures
- Actively oversee all referrals from referral to start of care and in coordination with the authorization specialist
- Review all clinical documentation required for insurance authorization
- Oversee initial and ongoing orientation, in-service education and training for all nursing and home health aide staff
- Assist Administrator in recruiting, interviewing, hiring, and ensuring adequate orientation of all staff
- Review and revise the orientation process as necessary
- Attend and participate in QI, Peer Review & PAC meetings
- Document phone and in-office conferences with physicians, patients/families, and employees
- Assist Administrator in audits by local, State and Federal government
- Perform other duties, as assigned by the Administrator
- Project a concerned, professional attitude and develop a positive rapport with all staff
- Establish mutual goal setting and achievement standards
- Develop an open, positive rapport with community resources affiliated with home health care services
- Maintain high visibility and availability while in the office and whenever representing the agency
- Consult with physicians when necessary to ensure and maintain safe, efficient, and quality patient care
- Assure confidentiality of all patient, physician, and propriety information
- Participate in all Quality Improvement activities, as required.
- Ensure that staff performance evaluation, employee counseling, and disciplinary action is conducted in a timely and appropriate manner
- Review Incident Reports and Complaints with timely and appropriate resolution, assisting the Administrator in providing action plans, as appropriate

Pay: $130,000.00 - $150,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Medical specialties:

- Home Health

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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