IT Support Technician

4 days ago


Hanover, United States Hanover Logistics Full time

We are seeking a self-motivated individual in the Hanover, PA area to join our team as an IT Support Technician. Under the direction of the IT Manager, perform skilled work in maintaining and troubleshooting technical issues with desktop, notebook computers, network equipment, and computer peripherals; Perform software installation tasks and troubleshooting when required (Office 365 and other software suites) Maintain a program of preventive maintenance and provide basic computer/software operation instruction to staff; perform other related duties as required.

**Essential Functions**:

- Perform major and minor repairs to computers, networking equipment and peripherals including but not limited to hard drives, printers, monitors, switches, etc.
- Perform operational software installations and maintenance.
- Perform preventive maintenance schedule for computers, Servers (on Prem and cloud based) networking equipment and peripherals.
- Provide basic computer and software operation instruction to staff.
- Plan, organize and lay out assigned tasks; estimate labor, time, and material costs.
- Operate electronic testing and measuring devices, in diagnosing malfunctions of computer equipment, networks and peripherals; use precision and power-hand tools.
- Perform installation, repair, maintenance, overhaul and adjustment of computer equipment and peripherals in a network environment.
- Maintain records and prepare reports on work completed; assist in maintaining equipment and property records and in determining when equipment should be replaced.
- Required to work on computers, servers, and storage devices connected to the network including those of management and confidential staff that may contain confidential information.
- Troubleshoot, analyze, and correct software configuration problems within a networked environment.
- Assist in designing, maintaining, and working with an I.T Services (Help Desk) Platform
- Maintain confidentiality and security of information.
- Perform other related duties as assigned.
- Communication - Actively listens and provides regular, consistent, and meaningful information and expresses the message effectively by organizing and delivering information appropriately.
- Problem Solving - Resolves problems by identifying the information needed, considering multiple sides of the issue, and creating a logical approach for an appropriate solution.
- Analytical - Using a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Attention to Detail - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved and able to verify the correctness or error in and individual part of procedure.
- Professional and Ethical - Demonstrate professional, ethical, and moral behavior, appearance, and presentation.
- Dependability - Punctual and fulfills work and time requirements by adhering to work schedule.
- Complies with attendance, leave policies, and plans accordingly for absences.

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Pay: $19.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Computer networking: 3 years (required)
- Microsoft Office 365: 3 years (preferred)

Ability to Commute:

- Hanover, PA 17331 (required)

Ability to Relocate:

- Hanover, PA 17331: Relocate before starting work (required)

Work Location: In person



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