![D.C. United](https://media.trabajo.org/img/noimg.jpg)
Guest Experience Ambassador
4 weeks ago
**2024 Guest Experience Ambassador - Audi Field**
As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people feel welcome within our venue. We at Audi Field are committed to uplifting our community, staff, and club.
**Who we are**
**Job Summary**
- Starting Pay - $18.00/hour
- Average hours per shift - 5 to 6
- Average events per month - 2 to 4
- Shifts are ONLY available on event days.
- Full vaccination against Covid-19 required to be eligible for employment.
- The event season at Audi Field runs from mid-February through early October.
- You MUST have evening and weekend availability as that is when most events occur.
- This is a part time position with work hours based solely on the event schedule at Audi Field.
- Work home matches for D.C. United (MLS), Washington Spirit(NWSL), and the D.C. Defenders (XFL)
**Essential Functions**
- Be customer-focused, proactive, and an empathetic problem solver.
- Communicate clearly and effectively with guests and other staff members.
- Resolve guest complaints and conflicts in a timely but effective manner.
- Provide excellent customer service that exceeds expectations.
- Possess and ability to collaborate effectively with others to produce an amazing experience for all guests.
- Retain an extensive knowledge of Audi Field, club policies, and proper emergency procedures.
- Make sure Audi Field is kept presentable and problems are reported as they arise.
- Provide our guests with a great entertainment experience in a safe and friendly environment.
**Roles and Responsibilities**
**Ticket Taker**
- Responsible for scanning ALL tickets and ensuring the validity of every guest ticket.
- Provide quick troubleshooting tips for guests regarding their tickets and direct them to their appropriate section.
- General customer service and interaction with guests upon entry into the venue.
**Usher**
- Politely verify the guest’s ticket upon them arriving to your section and help guide them to their seats.
- Monitor crowd behavior and ensure the safety of all guests by verifying all seat locations.
- Ensure a safe and orderly experience for all guests in your assigned area by providing exceptional customer service.
**Elevator Host**
- Safely transport guests to the appropriate level of the stadium by effectively controlling access to the elevator.
- Check all tickets and/or credentials to ensure they reach the proper area of the stadium.
- Understand and implement emergency evacuation policies and procedures as needed.
**Response Team**
- Team members are responsible for transporting guests via wheelchair to and from their assigned seats.
- Always ensure guest comfort and safety by identifying and reporting any hazards/safety concerns.
- Respond quickly to guest concerns and resolve any conflicts effectively.
- Must be a team player willing to help in all facets of the guest experience.
**Audi Field Hosts**
- Extensive knowledge of Audi Field polices/procedures and Fan Code of Conduct.
- Welcome all guests and provide them with helpful information/directions that enhance their experience.
- Ensure guest satisfaction by preventing prohibited items from entering the venue.
- Monitor crowds and ensure proactive crowd management and line control methods are being utilized.
- Report any violations of the Fan Code of Conduct or Audi Field polices to the command center.
**Premium Area Hosts**
- Provide customer service to our suite/club guests and proactively monitor the assigned area.
- Verify credentials or tickets of all guests and ensure they have the correct access to the suite level.
- Perform pre-event/post-event checks of suite and club areas to ensure cleanliness.
**Required Qualifications**
- Must be 18 years of age
- Must be Determined, Committed, and United.
- Must work a minimum five (5) blackout dates. Staff will be required to work blackout dates.
- Must have excellent communication and customer-service skills.
- Must be able to work well with others and function in a team atmosphere.
- Must be able to work flexible hours including evenings, weekends, and/or holidays.
- Must be available to attend mandatory, paid training sessions.
- Ability to traverse stairs and remain in a stationary position for extended periods of time.
- Comfortable working in adverse weather conditions such as rain, snow, heat, or cold.
- Reliable transportation to Audi Field is required.
- Knowledge of soccer is a plus, but not required.
**- Employees are expected to work a minimum of 80% of Audi Field Events including but not limited to D.C. United, Washington Spirit and DC Defenders home matches.**
**_This is a PART-TIME/SEASONAL position with work hours based solely on our event schedule. You must have evening and weekend availabili
-
Guest Experience Ambassador
7 days ago
Washington, United States Kraken Kourts & Skates Full time**About Kraken-Bryant Street** - Kraken's Bryant Street location offers guests an opportunity to rediscover play! Onsite activities include pickleball, roller skating, darts, cornhole, shuffleboard and more! Our crew caters to groups large and small for the ultimate bonding experience.**About the role** - Kraken Kourts & Skates is actively seeking Brand...
-
Guest Experience Ambassador
1 month ago
Fort Washington, United States Vancouver Convention Center Full timeMonday, May 6, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of...
-
Guest Experience Ambassador
4 weeks ago
Fort Washington, United States Vancouver Convention Center Full timeMonday, May 6, 2024 At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. As British Columbia’s flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of...
-
Guest Experience Ambassador
2 weeks ago
Ft. Washington, Maryland, United States Vancouver Convention Center Full timeMonday, May 6, 2024At the Vancouver Convention Centre, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.As British Columbia's flagship convention centre, we host more than 500 events each year and welcomes hundreds of thousands of global...
-
Guest Experience Ambassador
4 weeks ago
Washington, United States Compass Group Full time $25 - $30The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at all times. The individual in this role will be responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and...
-
Guest Experience Ambassador
2 weeks ago
Washington, United States D.C. United Full time2024 Guest Experience Ambassador - Audi Field As a member of the Audi Field Guest Experience team, you provide a unique fan experience while promoting a positive work environment at all Audi Field events. Our focus is to ensure that all fans have a safe and memorable experience by offering superior customer service. We strive to make sure that all people...
-
Guest Experience Ambassador
3 weeks ago
Washington, United States Flik Hospitality Group Full time**Salary**:$25 - $30 / Hour **Other Forms of Compensation**: **What makes FLIK click** - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and...
-
guest experience ambassador
2 weeks ago
Washington, United States Compass Group North America Full timeFlik Hospitality GroupSalary: $25 - $30 / HourOther Forms of Compensation:What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and...
-
Guest Experience
2 weeks ago
Washington, Washington, D.C., United States BEST Crowd Management Full timeJob Title: Capital One Arena - Guest ExperienceCompany: BEST Crowd ManagementLocation: Capital One ArenaPay: $17/ hrJob Type: Part-timeSummary:Join the dynamic and customer-focused team at BEST Crowd Management as a Guest Experience Staff member. As a part of our Guest Experience team, you will play a crucial role in providing exceptional service and...
-
Guest Experience Representative
2 weeks ago
Washington, Washington, D.C., United States Marriott International Full timeJob DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....
-
Guest Experience Specialist
2 months ago
Washington, United States The Escape Game Full timePosition: Guest Experience Specialist Position Description: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest's individual needs and wants. How Game Guides Serve Our Guests and Our Team: * Enthusiastically greeting every single guest * Leading groups of 2-12...
-
Guest Experience Specialist
3 weeks ago
Washington, United States The Escape Game Full time**Position: Guest Experience Specialist** **Position Description**: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants. **How Game Guides Serve Our Guests and Our Team**: - Enthusiastically greeting every single guest - Leading...
-
Guest Experience Representative
2 months ago
Washington, United States Marriott Hotels & Resorts Full timeOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Experience, Representative, Experience, Guest, Hotel, Business Services
-
Guest Experience Expert
2 weeks ago
Washington, United States Marriott Hotels & Resorts Full timeOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Experience, Expert, Experience, Guest, Hotel, Business Services
-
Guest Experience Expert
7 days ago
Washington, United States Marriott International, Inc Full time**Additional Information** Front desk agent **Job Number** 24093425 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Georgetown Washington D.C., 3100 South Street NW, Washington, District of Columbia, United States VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Guest Experience Expert
1 month ago
Washington, United States The Ritz-Carlton Georgetown, Washington, D.C. Full timeAdditional Information Front desk agentJob Number 24093425Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Georgetown Washington D.C., 3100 South Street NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just...
-
Guest Experience Expert
4 weeks ago
Washington, United States The Ritz-Carlton Georgetown, Washington, D.C. Full timeAdditional Information Front desk agentJob Number 24093425Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Georgetown Washington D.C., 3100 South Street NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just...
-
Guest Experience Representative
4 weeks ago
Washington, Washington, D.C., United States Washington Marriott at Metro Center Full timeAdditional Information Front DeskJob Number Job Category Rooms & Guest Services OperationsLocation Washington Marriott at Metro Center, 775 12TH Street NW, Washington, District of Columbia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest...
-
Guest Experience Expert
1 month ago
Washington, United States Marriott International Inc Full timeJob Number 24093614 Job Category Rooms & Guest Services Operations Location JW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest...
-
Guest Experience Expert
4 weeks ago
Washington, United States Marriott International Full timeJob Number 24093614Job Category Rooms & Guest Services OperationsLocation JW Marriott Washington DC, 1331 Pennsylvania Avenue NW, Washington, District of Columbia, United States VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room...