Service Advisor

3 weeks ago

Manchester, United States Meineke | New Lanark, LLC Full time

Meineke Car Care is seeking a motivated, performance driven Service Advisor to join our team. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.

**Customer Service**
- Put customer first in every transaction; go above and beyond to WOW the customer
- Maintain “YES COMPANY” atmosphere - find ways to say yes to customers and ensure they leave satisfied
- Follow Meineke procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
- Follow Meineke procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
- Follow Meineke procedures for checking out customers - reviewing any work done, seeking feedback, scheduling follow-up, informing customer of CSI program, etc.
- Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise

**Sales**
- Meet weekly and monthly personal sales goals
- Contribute to overall center sales goals
- Role play presentations with team member before presenting to customer

**Phone Procedures**
- Follow Meineke telephone procedures at all times, including daily role play to maintain skills
- Listen to recorded calls on a regular basis; identify areas for improvement
- Help to train and role play other team members as needed. Help others stay sharp

**Building Estimates**
- Maintain a high-level knowledge of Mkey. Be able to build a complete repair ticket quickly and efficiently.
- Use Job Builder, sales packages, and ISE to build complete estimates for all work recommended by technicians
- Build complete repairs, including all appropriate parts, services, accessories, and labor to protect a customer’s investment and ensure vehicle systems work properly
- Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct.
- Assign invoices to correct RO numbers.
- Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc

**Center Upkeep**
- Proactively work to maintain clean, comfortable, professional center image at all times
- Assist as needed in any regular center maintenance
- Handle cores, returns, inventory deliveries, and other center upkeep tasks as requested
- Perform closing duties as needed (close day in Mkey, bank deposit, cash audit, etc

**Teamwork**
- Be a team player. Help other people meet their goals
- If you see something that needs to be done, do it without being asked
- Train & teach new team members as needed
- Contribute to a positive, productive team environment

**Additional Duties**
- Follow all center policies & procedures
- Do anything else asked of you

**REQUIREMENTS**:

- ASE certified or equivalent a plus
- Must be able to lift 50 lbs
- Must have a valid drivers license

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In nearly 900 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.

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