Community Health Worker Supervisor

2 weeks ago

New York, United States NYC Health + Hospitals Full time

**About NYC Health + Hospitals**:
**Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible**

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

SUMMARY OF DUTIES AND RESPONSIBILITIES:
Under the direction of a Program Manager in the Office of Ambulatory Care and Population Health as part of the NYC H+H Public Health Corps, supervises a team of up to 10 Community Health Workers (CHWs) performing patient-centered, community health work with high-risk patients with specialized needs relating to complex medical and social issues, including adult patients returning to the community after custody/incarceration, patients experiencing homelessness, and children in the foster care system in collaboration with interdisciplinary teams at
multiple clinic sites in NYC H+H primary and specialty care clinics. Supervisors are assigned a team of CHWs, trained frontline public health workers who are trusted members of and/or have a thorough understanding of the communities they serve. CHW teams serve a critical role in improving quality of care for our System’s patients through oversight of community outreach activities aimed at connecting patients with available resources to support their health goals.

General tasks and responsibilities will include:

- Partner with Program Manager and clinical leadership to refine and deliver CHW Program to support specific facility, department and patient needs
- Participate in regular meetings with Program Manager and clinical leadership to review program progress
- Lead training and mentoring process for CHWs, including the development of individualized learning plans to meet the specific professional development needs of a workforce with diverse backgrounds
- Supervise CHWs based at one or more clinical sites serving hundreds of high-need patients per year, by providing support, coaching, and facilitating problem-solving for CHWs at home or community-based sites (including street or shelter with appropriate safety protocols in place), as needed
- Conduct weekly 1:1 Supervision meetings with each CHW to review patient caseload and provide feedback and recommendations on intervention approach
- Escalate issues to Program Manager or Clinical Leadership as appropriate
- Facilitate weekly case conferences with the CHW team to review goal-directed interventions and work with CHW team to develop and refine patient recruitment strategies to ensure enrollment targets are met
- Develop channels to facilitate communication between CHWs and clinic and hospital care teams; educate clinical teams on CHW program
- Manage patient outreach list and track enrollment progress using the electronic health record (Epic) and other programs, as needed
- Oversee CHW patient intake process aimed at developing patient-centered, goal-directed treatment plans
- Stay up to date on, and ensure CHW team is informed of, evolving patient resources including hospital resources, community services, and benefit programs
- Monitor and track program progress and effectiveness of CHWs
- Identify and carry out CHW program quality improvement initiatives such as direct process observation and patient follow-up interviews
- Participate in ongoing training activities related to the community health worker role and program, as well as public health emergency response skills relevant for the Public Health Corps
- Synthesize observations and feedback from CHW team to formulate program and policy recommendations for discussion with the core city agencies impacting the target population
- Perform other related program tasks, as needed and perform duties in response to public health emergencies, when necessary

**Minimum Qualifications**:
1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.

For Appointment to Level II
In addition to meeting the qu

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