Program Manager

3 weeks ago

Washington, United States Dept of Employment Services Full time

This position is in the Department of Employment Services (DOES), Office of Unemployment Compensation (OUC). The mission of OUC is to plan, develop and administer an Unemployment Insurance (UI) program under the provisions of the District Unemployment Compensation Act and applicable federal statutes. This includes the collection of unemployment insurance taxes from employers in the District of Columbia, and to disburse benefits to claimants who quality for unemployment insurance payments.

The UI Program Manager for the Business Analyst Unit will lead and manage the UI Business Analyst (BA) unit. The primary responsibility of this position is to lead a team of analysts in researching, planning, developing, implementing, and reviewing policies, practices, methods, and procedures that drive the accurate and efficient processing of unemployment insurance benefit and tax data. The incumbent will assist in the documentation of business requirements for unemployment insurance (UI) projects. The manager will assist compliance efforts within the Bureau of Economic Stability by developing new systems and processes, identifying strategic planning processes, and promoting needed organizational changes within the division. The program manager serves as a department level liaison, providing high-level summaries of Unemployment Benefits program aspects to senior level officials and agency heads, while managing, organizing, coordinating, and monitoring activities within the bureau and with other departments and outside contacts.

**Duties and Responsibilities**

Plans, organizes and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program. Establishes and manages long

Directs the work of, and monitors subordinates to improve performance; evaluates and advises on organization, methods, and procedures. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major program priorities. Directs the identification of service gaps, problems and deficiencies, and the development of new program and service strategies to improve, refine or broaden program areas in response to the needs of the District and the community. Develops plans and strategies to monitor and evaluate program efficiency and effectiveness based on established goals, outcomes and benchmarks. Sets performance measures for program area. Analyzes program data and performance measures in relation to agency, local/state and national objectives for the program area. Tracks industry trends, local and regional program area issues and District policy to ensure integration of program initiatives.

**Qualifications and Education**

**_ Specialized Experience:_** Experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience equivalent to the MS-13 grade level in the normal line of progression.

**Licensure and Certifications**

None

**Work Conditions/Environment**

The work is typically performed in a normal office setting.

**Other Significant Facts**

**Tour of Duty**: Monday - Friday, 8:30 am - 5:00 pm

**Pay Plan, Series, and Grade**: MS-340-14

**Duration of Appointment**: Management Supervisory Service “At-Will”

**MSS At-Will Statement**:All positions and appointments in the Management Supervisory Service serve at the pleasure of the appointing authority and may be terminated at any time with or without cause.

**Collective Bargaining Unit**: This position is not covered under a collective bargaining agreement.

**Promotion Potential**: No known promotion potential

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