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Professional Learning Specialist

3 months ago

San Francisco Bay Area, United States Hazel Health Full time

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as "_one of the world's most innovative places to work_" in 2023.

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will
- **Make an Impact**: Work with a team that is increasing equitable access of quality health care experiences for students and their families
- **Enable Scale**: Work with a team that is building and professionalizing a high growth high impact social enterprise
- **Feel Valued**: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference

Check us out at Hazel Health Careers.

**The Role**

The Hazel Health Professional Learning Specialist is a part-time temporary role from August 1, 2024, to October 31, 2024. Professional Learning Specialists are responsible for the successful end-user training of the Hazel Health telehealth solution in all Hazel Schools. As part of the Implementation Team, you will work in close collaboration with the assigned District Implementation Manager, Lead School Implementation Manager, and our Ops, Customer Success, Marketing, Health, and Engineering teams to lead the school-level rollout of Hazel services and training of end users. You will effectively deliver end-user training via virtual modes, ensuring benchmarks are met on time and new customers are set up for success.

**Location**: Remote - with some travel

**Compensation**: $36.00/hour - $43.00/hour

**What You'll Do**
- Delivers assigned training curricula aligned with organizational strategy and business needs to a wide audience of school leadership, administrators, educators, counselors, support staff, and parents/guardians
- Delivers learning & development resources (i.e., guides, summary sheets, templates, etc.)
- Identifies, recommends, and implements enhancements to current training programs based on data, feedback, and innovation
- In partnership with training leadership, actively manages and maintains training enrollment, progress, and completion for assigned schools and users
- Provides detailed instruction for various training components. Supports each school partner in responding to their unique needs

**What Excites Us**
- Exceptional communication skills, able to deliver information clearly and engagingly
- Proficiency in delivering interactive training sessions both in-person and virtually
- Compassionate customer service skills and enjoys interacting with many people at different levels of an organization
- Excellent problem-solving skills with a focus on creating solutions
- Ability to manage time well and ask for support when needed
- Self-reflective and committed to ongoing growth and improvement
- Embodies discretion and able to handle information with sensitivity and confidentiality
- Quick learner, excited about learning to use systems in new contexts
- Able to organize complex information with digital tools/troubleshoot and assist users with solutions

**Minimum Requirements**
- Minimum of 2-3 years of experience working in an organizational development, or learning and development role in educational settings such as schools or educational organizations, or experience in healthcare settings such as hospitals, clinics, or healthcare provider practices
- Interest or experience in interdisciplinary collaboration between education and healthcare sectors
- Proven track record for meeting or exceeding business objectives and goals
- Google Workspace, web video conferencing, and Learning Management System proficiency
- Gainsight proficiency is a plus
- Spanish speaking a plus, but not required