Welcome Desk Concierge for The Bone Student Center

3 weeks ago

Normal, United States Illinois State University Full time

**Job no**: 518742
- **Work type**: On Campus
- **Location**: Normal, Illinois
- **Title**: Welcome Desk Concierge for the Bone Student Center
**Employee Classification**: Student Help Regular
**Division Name**: Student Affairs
**Department**: Event Management, Dining and Hospitality

**Job Summary**:

- Concierge team members serve as building liaisons and offer exceptional customer service. They provide information about the Bone Student Center, building tenants and their services, Bone Student Center and campus events, the general Illinois State University campus, and the surrounding Bloomington-Normal community. These students also are responsible for selling tickets to Bone Student Center and/or Braden Auditorium events using a Ticketmaster system. The concierge is often the first Illinois State University interaction for guests, clients, and visitors. Therefore, this role is vital to the building and Illinois State University.
- Event Management, Dining, and Hospitality (EMDH) provides safe and inclusive gathering spaces, high quality dining options, and customized event services to enrich student and visitor experiences.
- Key Responsibilities- Provide exceptional customer service, giving general information, directions, resource materials, and other assistance as needed in a respectful, courteous, and professional manner.
- Greet all guests, clients, and staff members with a friendly and energetic disposition, while maintaining proper eye contact.
- Exhibit a mastery understanding the services provided by Bone Student Center, building tenants, as well as general campus services and information, office locations, and campus events.
- Use available written and electronic resources to problem solve.
- Operate a multi-line phone system and field phone inquiries.
- Operate the Ticketmaster system to sell tickets to events in the Bone Student Center/Braden Auditorium.
- Communicate effectively with both professional and student staff members. Complete daily log forms, reports, and other paperwork throughout shift.
- Maintain a clean and safe environment.
- Attend staff meetings and training sessions.
- Perform other duties as assigned.

**Pay Rate**:
$14.25/hour

**Required Qualifications**:

- Previous customer service work experience and/or involvement in campus life through student organizations, volunteer efforts, etc.
- Currently enrolled as a part-time or full-time student.
- Commitment to working at least two full terms.

**Preferred Qualifications**:

- Positive attitude with a willingness to accommodate client, guest, and staff requests and exceed expectations.
- Excellent verbal and non-verbal communication skills.
- Strong work ethic and attention to detail, along with a demonstrated ability to multi-task and organize.
- Interest in working with a diverse staff and serving a diverse population of clients and guests.
- Strong time management skills, with an emphasis on punctuality and reliability.
- Ability to take charge in an emergency and assist with safety procedures.
- Ability to adapt to situations as they arise.
- Exhibit resourcefulness when working with clients.

**Work Hours**:
Flexibility for working hours is required. A variety of work hours are available during the morning, afternoon, evening, and weekends. Work hours are also available during all breaks: spring, summer, fall, and winter. All staff members are expected to work at least 4 hours during the week and approximately 20 hours during breaks throughout the year. Shifts over breaks are assigned if not enough team members volunteer.

**Proposed Starting Date**:
Fall 2024

**Required Applicant Documents**:
Resume, Cover Letter, Reference List (at least 2 references), Other (Spring 2024 Class Schedule)

**Contact Information for Applicants**:
Christy Moss

**Important Information for Applicants**:
Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive considerat

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