Customer Service Representative Ii

4 weeks ago

Worcester, United States Imperial Distributors, Inc. Full time

**SUMMARY**:
Customer Service Representative will serve as the liaison between customers, the sales team, and various departments; responsible for the coordination of special orders, managing the flow of goods and successfully resolving issues. This position requires ability to multi-task and make sound decisions in a complex, fast paced environment with mínimal supervision.

**ESSENTIAL RESPONSIBILITIES/DUTIES INCLUDE**:

- Work collaboratively with Purchasing, Accounting, Sales Management and Distribution Center Personnel to assist in order coordination, customer questions, inventory inquiries and resolving customer related problems by successfully navigating and utilizing the AS400 System.
- Work with DC management team to coordinate seasonal loads in remote seasonal facility (cubic reports, order conversion, order processing and delivery).
- Perform administrative duties for key customers using Customer specific online portals, supplying new item set up information using customer specific new item Forms.
- Process orders for customers and sales/service personnel
- Coordinate special orders and special deliveries for both customers and salespeople
- Run and distribute various reports using Microsoft Excel, Word, Adobe, and Sequel Viewpoint
- Action and update entries for the process of new item distributions/ Ad items and reserves for key customers using Smartsheet.
- General mailings, Data entry verification and filing
- Answer phones and transfer phone calls
- High level of discretion pertaining to confidential information
- Administrative support during seasonal trade shows.
- Other related duties as assigned by the manager

**QUALIFICATIONS**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma or GED
- Customer Service experience
- Detail oriented
- Good communication skills, ability to make sound decisions
- Telephone Skills, Verbal Communication, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure.
- Ability to work with mínimal supervision
- PC skills (Intermediate skill with MS Outlook & Word and **intermediate to advanced skill with MS Excel**), and data entry experience.
- Proven ability to effectively prioritize, respond to and meet deadlines while maintaining the highest standards of completeness and accuracy
- Flexibility with completing deadlines (Ex: Work late if necessary)
- High level of Professionalism, Customer Service Excellence and Confidentiality
- High sense of urgency, drive and willingness to do what it takes to get the job done
- Speaking clearly and with empathy in both positive and negative situations
- Background check and drug screening required.

**PHYSICAL DEMANDS**:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and talk or hear.
- The employee must regularly handle items weighing up to 2 pounds lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

**Education**: Preferred
- High School or better

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Customer Service Representative

    4 weeks ago

    Worcester, United States City of Worcester Full time

    **Title** CUSTOMER SERVICE REPRESENTATIVE **Department/Division** Treasurer and Collector's Office 05/21/2024 06/07/2024 **Type** Full Time **Hours** 40 Per Week **Wage** $18.46 - $22.31 Per Hour **Description** **CUSTOMER SERVICE REPRESENTATIVE** **OFFICE OF THE TREASURER & COLLECTOR OF TAXES** **CITY OF WORCESTER** The City of Worcester seeks...

  • Customer Service Representative

    4 weeks ago

    Worcester, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Worcester, MA at Sunbelt Rentals Location: Experience: Not Specified Job Description Join Our Team! Sunbelt Rentals strives to be the customers first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job...

  • Customer Service Representative

    1 month ago

    Worcester, United States Sunbelt Rentals Full time

    Location: Location: Customer Service Representative in Worcester, MA at Sunbelt Rentals **Location:** **Experience:** Not Specified **Job Description** **Join Our Team!** Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to...

  • Customer Service Representative

    1 month ago

    Worcester, United States Saint-Gobain Full time

    **Customer Service Representative** ****Position Description**** **Job Summary** Saint-Gobain is seeking a full-time **Customer Service Representative** for our Composite Systems Worcester, MA site. The Customer Service Representative is responsible for the support of the customer experience to ensure that all customers needs and expectations are met and...

  • Customer Service Representative

    3 weeks ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of an 11pm-7am every Sunday and Monday. Must have at least 2 years customer service/call center experience, with 3 references. This is a casual office environment and...

  • Customer Service Representative

    2 weeks ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of an 11pm-7am every Sunday and Monday. Must have at least 2 years customer service/call center experience, with 3 references. This is a casual office environment and...

  • Customer Service Representative

    3 weeks ago

    Worcester, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team! I am in need of a part time 2nd shift employee. This is a 16 to 24 hour a week position. Must have at least 2 years customer service/call center experience, with 3 references....

  • Customer Service Representative

    4 weeks ago

    Worcester, Massachusetts, United States Professional First Line Answering Service Full time

    We are a small family owned answering service, located in Worcester, Ma. We do NOT offer remote employment. I am looking for a part time Customer Service Rep to come join our team I am in need of a part time 2nd shift employee. This is a 16 to 24 hour a week position. Must have at least 2 years customer service/call center experience, with 3 references. This...

  • Customer Service Representative

    1 month ago

    Worcester, Massachusetts, United States City of Worcester Full time

    The city of Worcester seeks qualified applicants for the position of Customer Service Representative for the Worcester 311 Customer Service Center in the Department of Emergency Communications and Management. Under the direction of the Director of 311, the position provides exemplary customer support primarily by answering calls at the Customer Service Call...

  • Customer Service Representative

    1 month ago

    Worcester, United States U-Haul Full time

    Location: 290 Belmont St, Worcester, Massachusetts 01604 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 month ago

    Worcester, United States Hiring Now Full time

    Moxie Management is looking for: 4 professional and committed candidates who are extremely passionate about growing their business career in the lucrative customer service and marketing fields. This is a competitive position but requires the balance of working together as partners.In our entry-level corporate representative position, you will fine-tune your...

  • Customer Service Representative

    4 weeks ago

    Worcester, United States Randstad North America, Inc. Full time

    Randstad in partnership with a highly respective property & casualty insurance company are actively seeking an Associate Adjuster to join their Auto team in Worcester, MA starting in on a temp to hire basis. This insurance company is an industry lead Customer Service Representative, Customer Service, Representative, Processing, Retail, Staffing

  • Customer Service Representative

    4 weeks ago

    Worcester, United States Indotronix International Corporation Full time

    Job Title: Customer Service Representative Location: 46 Main Street, Worcester County, Worcester, MA 01608Training period - 15daysWork days - Mon to Fri Onsite Operation Hours: M-F, 9:00 am - 5:00 pm EST client is looking for CSR agent who can speak good English or Bilingual in Spanish Description: Intelligent Citizen Services Onsite Contact Center Agent ...

  • Insurance Customer Service Representative

    4 weeks ago

    Worcester, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Insurance Customer Service Representative

    3 weeks ago

    Worcester, United States WallStJobs.com Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Insurance Customer Service Representative

    2 weeks ago

    Worcester, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Insurance Customer Service Representative

    6 days ago

    Worcester, United States WallStJobs.com Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Entry Level Customer Service Representative

    1 month ago

    Worcester, United States Moxie Management Full time

    A thriving Customer Service and Sales firm, Moxie Management is a dynamic team that serves the Worcester community with the best service options in the tri-state area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue...

  • temp receptionist/customer service representative

    4 weeks ago

    Worcester, Massachusetts, United States Imperial Full time

    Front Desk /Customer Service Representative will serve as the liaison between customers, the sales team, and various departments; responsible for the coordination of special orders, managing the flow of goods and successfully resolving issues. This position requires covering front lobby- receptionist duties, the ability to multi-task and make sound decisions...

  • Customer Service Community Solar Representative

    4 weeks ago

    Worcester, United States One Energy Solutions LLC Full time

    We are looking to employ driven, motivated and enthusiastic Community Solar Representatives to introduce new Community Solar Programs that are available in the State of New York. As a Community Solar Representative, your responsibilities include following a weekly schedule, territory management, customer acquisition, following compliance, and being a team...