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Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

**JOB RESPONSIBILITIES**
- Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures
- Learns to negotiate and create acceptable funeral contracts
- Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies.
- Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services.
- Confirms authorization to proceed with the service arrangements
- Verifies identification of the deceased and authorization for embalming
- Learns how to arrange for the interment or cremation of human remains
- Adheres to all company and regulatory requirements
- Cares for the deceased in a respectful manner while performing a variety of tasks which may include:

- Removals and transfers
- Lifting of deceased human remains
- Dressing and casketing
- Coordinating and assisting with funeral service and visitation
- Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
- Setting of chairs and the removal, proper care and storage of these items
- Removals and transfers
- Assists with funeral services by:

- Coordinating the parking of cars
- Ushering
- Driving funeral vehicles
- Assisting at chapel and church services
- Assisting at the cemetery
- Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
- Setting up chairs and the removing, properly caring for and storing of these items
- Participating at special functions
- Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:

- Documentation
- Stationery
- Information on insurance, health benefits and pension,
- Pre-arrangements for next of kin
- Ensures potential pre-need referrals are shared with Family Service Counselors
- Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
- Assists with general office duties such as preparing reports as needed
- Assists with the maintenance of vehicles, the facility and property
- Receives caskets and other funeral home supplies as well as place into inventory
- Ensures refreshments are available (where allowed by law)
- Performs other duties as assigned

**MINIMUM Requirements**

**Education**
- High School diploma or general equivalency degree (or diploma)
- Completion of or currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science.

**Experience**
- Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

**Certification/Licenses**
- Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board
- Valid driver’s license

**Knowledge, Skills and Abilities**
- Knowledge of computers and some software including MS Office products required
- High level of compassion and integrity
- Good communication skills
- Problem solving skills
- Ability to multi task and set priorities

**Work CONDITIONS**

**Work Environment**
- Work indoors and outdoors during all seasons and weather conditions
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families.

**Work Postures**
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently

**Physical Demands**
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

**Work Hours**
- Working beyond “standard” hours as the need arises
- Travel up to 25%

Compensation:
**Salary**: $21/hr. $23/hr.

**Benefits**:
Medical_Dental_Vision_Flexible Spending Accounts (health care and dependent care)_Health Savings Account with Company Contribution_Sick Leave_Short-Term Disability_Long-Term Disability_Life Insurance_Voluntary Accidental Death or Dismemberment Insurance_Dependent Life Insurance_SCI 401(k) Retirement Savings Plan with Company match_Employee Assistance Program

Postal Code: 13901

Category (Portal Searching): Operations

Job Location: US-NY - Port Dickinson

Job Profile ID: F00221

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