Store Associates
2 weeks ago
Highly Concentr8ed is a manufacturer and distributor of hemp-derived cannabinoid products. Our mission is to deliver top-quality products with comprehensive guidance at every step, offering the most affordable pricing in the market. We're expanding our team at our Alt Cannabinoid Store & Lounge, and we're looking for a store associate who's ready to embark on a rewarding journey in this dynamic industry, with the opportunity of being trained into a store lead.
**Key Responsibilities**:
- Cultivate robust, long-lasting relationships with customers, fostering customer retention and business growth.
- Employ strategic upselling techniques tailored to individual customer needs and preferences.
- Demonstrate extensive knowledge of our product range, including alternative cannabinoid products, vape items, and glass merchandise. Comprehensive product training is provided in the first week of onboarding.
- Manage and respond to customer service cases via Zendesk for our e-commerce store.
- Respond promptly and professionally to incoming phone calls and Zendesk support tickets for our e-commerce store to ensure exceptional client service.
- Guide customers in selecting products that best fit their needs.
- Manage smooth checkout experiences and perform opening and closing duties with an emphasis on cleanliness and organization.
- Maintain an inviting and orderly environment in both the showroom and lounge areas.
- Perform miscellaneous tasks assigned by management during off time.
**Requirements**:
- Experience in the cannabis industry preferred
- 2+ years of customer service experience required.
- 1+ years Retail Sales Required
- Proven ability in building customer relationships.
- Keen eagerness to learn and grow with our company.
- Exceptional attention to detail.
**What We Offer**:
- An opportunity to start your career in the cannabinoid industry and build a solid foundation for success.
- A dynamic work environment in a rapidly growing sector.
- Extensive training and development opportunities.
- A chance to be part of a forward-thinking team, shaping the future of cannabinoid retail.
- Daily Bonus Opportunities
Pay: $16.00 - $18.00 per hour
**Experience**:
- Retail sales: 1 year (preferred)
Work Location: In person
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