Commercial Loan Ops Rep V

3 weeks ago

Lewiston, United States TD Bank Full time

**Work Location**:
Remote Lewiston (ME)

**Hours**:
40

**Pay Details**:
$22.75 - $33.25 USD

**Line of Business**:
Personal & Commercial Banking

The **Commercial Loan Operations Representative V (Flood) **performs complex or non-routine administrative tasks exercising judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations.

This is a **"Hybrid" **role, working one day in the office typically Thursday's and the rest of the days remote as follows:
**140 Mill Street**

**Lewiston, Maine 04240**

**Monday-Friday**:8:00am to 4:30pm

**Depth & Scope**:

- Provides leadership of unit or team in Loan Operations in absence of Supervisor
- Performs varied, non-routine and more complex administrative tasks to support Loan Operations Team
- Provides information and procedural knowledge for less experienced staff
- Resolves most issues escalated by less experienced Employees
- Acts as an experienced resource for team and provides advice and guidance to less experienced Employees
- Can coach less experienced staff
- Completes complex requests and researches issues
- Takes corrective action as necessary and researches complex issues to determine best course for resolution
- May train new Employees in systems, procedures, and processes
- May perform additional tasks employing skill and experience in the function
- Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
- Participates in special projects and performs additional duties as required

**Education & Experience**:

- High School Diploma required
- 4+ years of related experience
- Strong knowledge of policies and procedures
- Demonstrates attention to detail and the ability to prioritize workload to meet unit objectives
- Excellent verbal and written communication skills
- Ability to assist less experienced team members

**Preferred Experience**:

- Previous Loan Servicing Experience
- Systems Knowledge: Encino, Loan Protector, Workware, Core Logic, CAT tool, ACBS System and e-Treasure a plus

**Physical Requirements**:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel - Occasional
- International Travel - Never
- Performing sedentary work - Continuous
- Performing multiple tasks - Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds - Occasional
- Sitting - Continuous
- Standing - Occasional
- Walking - Occasional
- Moving safely in confined spaces - Occasional
- Lifting/Carrying (under 25 lbs.) - Occasional
- Lifting/Carrying (over 25 lbs.) - Never
- Squatting - Occasional
- Bending - Occasional
- Kneeling - Never
- Crawling - Never
- Climbing - Never
- Reaching overhead - Never
- Reaching forward - Occasional
- Pushing - Never
- Pulling - Never
- Twisting - Never
- Concentrating for long periods of time - Continuous
- Reading, writing and comprehending instructions - Continuous
- Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

**Who We Are**:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

**Our Total Rewards Package
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive pl

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