Family Liaison Specialist, Surgery, Prn

2 months ago

Towson, United States University of Maryland Medical System Full time

**Company Description**
When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.
- LIAISON SPECIALIST DUTIES: Greets visitors, patients, families, staff, and physicians with courtesy and utilizes the computer and telephone to track patient's location, status, and readiness for transfer or discharge. Facilitates visitation in the PACU recovery areas and establishes communication with the recovery units to determine the patient's readiness for visitors. Coordinphysician-family communications in conjunction with the volunteer service to ensure HIPPA and/or SJMC policies and procedures are being followed and upon notification of the completion of surgery, escorts the family to a consultation room.
- TEAMWORK & FISCAL ACCOUNTABILITY: Maintains a positive and professional attitude with co-workers, patients, families/significant others, medical staff, volunteers, and visitors. Supports a culture of excellence that contributes to providing quality, cost-effective services and participates in performance improvement activities.

**Qualifications**
- High School Diploma or GED (required)
- 2 year / Associate's Degree (preferred)
- Required Skills: Strong Verbal Communications Skills, Strong Written Communications Skills, Excellent Interpersonal Skills, Basic Computer Skills, Excellent Organizational Skills, Strong Customer Services Skills, Proven Analytical Skills

**Additional Information**
All your information will be kept confidential according to EEO guidelines.

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