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Field Service Technician

2 months ago

Houston, United States NOV Inc. Full time

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

**PRIMARY RESPONSIBILITIES**
- Interface with relevant departments to obtain a thorough understanding of NOV products and how they are safely operated, tested, calibrated and problems are resolved in a timely manner.
- Travel to customer sites to inspect, install, commission, test, calibrate, repair and train customers on the safe and proper operation of NOV products.
- Perform field upgrades of software and hardware and train customers on how to properly operate the system.
- Communicate field failures and feedback reports to the appropriate departments.
- Complete and submit field service documentation in a timely manner.
- Comply with all NOV Company and HSE policies and procedures.
- Perform other work-related tasks as assigned.

**EDUCATION & EXPERIENCE QUALIFICATIONS**
- High School Diploma or equivalent.
- Completion of technical training school or an equivalent background in a similar environment is a plus.
- 2-5 years’ experience preferred.

**JOB REQUIREMENTS**
- Ability to pass a drug screen & background check.
- Must have a valid Driver’s License.
- Valid Passport (or the ability to obtain one).
- Comply with all quality management system (QMS) documentation pertaining to work related assigned responsibilities.
- Microsoft Office knowledge is required.
- Must provide proof of COVID-19 vaccination.
- Must provide transportation from home to the office. Transportation to customer’s location will be provided.
- 24/7 on-call - Must be able to travel on a weekly basis and work overtime as required.
- Overtime may be required during weekdays, weekends, and holidays.
- Ability to adapt and be cross-trained to learn all job duties.
- Superior interpersonal and communication skills.
- Offshore travel required (domestic and international).
- Work in harsh environments including rain, snow, heat, and heights in excess of 150 feet.
- Must be able to pass offshore safety classes including, but not limited to offshore water survival (HUET), firefighting, and basic offshore safety induction emergency training (BOSIET).
- Must be able to obtain a transportation workers identification credential (TWIC) card.
- Must be able to pass an OGUK physical.
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly.)
- Employees and their spouse enrolled in a medical plan can receive up to $350 (pre-tax) each per year for participating in Choose Well-being Rewards.
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
- All regular full-time employees receive up to 11 paid holidays per year.