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Sales - Quick Order, Customer Service, Tech Services

3 months ago

Goleta, United States Moss Motors, Ltd. Full time

_**SALES DEPARTMENT**_

**FSLA Status**: Full-Time Non-Exempt

**Compensation**: Tier I - Hourly - Range varies depending on experience $18 - $19

Tier II - Hourly - Range varies depending on experience $19 - $23

Tier III - Hourly - Range varies depending on experience $23+

Tech - Hourly - Range varies depending on experience $25+

**Department**: Sales, Customer Service, Tech Services

**Reports to**: Contact Center Manager & Assistant Center Contact Manager

**Job Duties**:
**Tier I**
- Update database with new information every time a customer calls, and back up data regularly to protect sensitive customer information.
- Follow organization standards to maintain quality service and guarantee customers receive exceptional service.

**Tier II**
- Tier I duties plus additional duties below
- Encourage customers to buy services and products by using a prepared script
- Go off-script when necessary to build a relationship with customers or answer any questions they have not addressed in the script.
- Complete forms and record logs to create accurate, detailed files for each customer, providing insight into the target audience and what they want from the company.
- Advise prospective and current customers by answering questions and addressing concerns about purchased products.
- Enter new or update existing customer information in Sales database system
- Research and respond to inquiries, handle complaints, troubleshoot problems and provide information.
- Process orders, forms, and payments.
- Identify and escalate priority issues by routing calls to appropriate resource.
- Other duties as assigned.

**Tier III**
- Tier II duties additional duties below.
- Assigned accounts to handle wholesale accounts.
- Able to handle any incoming calls that have specific needs.
- Experienced with company car parts, catalog and able to provide more details about products of Moss Motors.

**Required Skills**:

- Machinist or machine operation experience
- Mechanically inclined
- Warehouse experience
- Inventory experience
- Purchasing and receiving experience
- Computer skills (MS Excel, Word, Outlook & general ERP exp. preferred)
- We are looking for a reliable, detail-oriented individual to join our dedicated team.

**Preferred understanding of**:

- Operating mills
- Manual lathes
- Saws and other shop equipment in the production of automotive products
- Light assembly, kitting and packaging of automotive products.

**We offer excellent benefits**:

- Medical PPO
- Dental
- Vision
- Life Insurance
- Matching 401k
- Holidays
- Vacation and Sick Time Off

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Work from home

Compensation package:

- Holiday pay

Schedule:

- Monday to Friday

Ability to Relocate:

- Goleta, CA 93117: Relocate before starting work (required)

Work Location: In person