Lead Medical Social Worker

3 days ago

Chicago, United States Oak Street Health Full time

**Company**: Oak Street Health

**Title**:Regional Lead Social Worker

**Location**:Various

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

**Role Description**:
Oak Street Health takes a team-based approach to providing outstanding patient care. Our Care Teams, consisting of a Physician, Nurse Practitioner, Nurse, Medical Assistants, and Medical Social Workers, build individual relationships across a panel of 500-800 patients. The Care Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system.

Regional Lead Social Workers are an important part of our Care Teams, providing support to other clinic social workers throughout the region. Due to the level of responsibility of the Lead Social Worker, high levels of flexibility, attention to detail, being an advocate for the social work profession, and problem solving are required to be successful.

**Core Responsibilities**:
Social Work Leadership
- Building and cultivating relationships with our patients and community partners
- Leading social work interviewing and hiring initiatives for the region
- Assisting local leadership team with expanding social work services in expansion markets/centers
- Providing training and orientation to new social workers
- Clinical case consultation support to social work staff
- Conducting soft audits of care plans and chart documentation
- Administrative support on social work driven modules and technology
- Administrative support on adopted care management model
- Providing LCSW (or state equivalent licensure) supervision to staff (where applicable)
- Working as a liaison between organizational initiatives and social workers to ensure execution of assignments and responsibilities are adequately completed
- Assisting social workers in aligning and carrying out organizational goals and metrics
- May assist clinic social workers with home visitation needs
- Partners with other leaders to discuss social work initiatives, concerns, needs, and updates
- Local Advance Directive Expert
- Coordinating and overseeing practicum/internship programs/placements (where applicable)
- Coordinating in-services for social workers in region on established cadance

A Lead Social Worker may intermittently provide patient care by:

- Performing proactive outreach to patients based on their care needs
- Conducting bio-psychosocial assessments through our AIMS care management model
- Co-managing interdisciplinary care plans with care team partners
- Medication assistance (financial assistance)
- Home visitations may be necessary
- Sending referrals to external resources (home health, transportation services, mental health agencies, local, state, and federal aid agencies, etc)
- Providing patient education/advocacy
- Brief Crisis Intervention/Therapy (when applicable)
- Assessing patients for referral to BHS services and external mental health services
- Leading case plan discussions
- Other duties as assigned

**What are we looking for?**
- Minimum of 2 years of case coordination/care management experience, including conducting home visits and providing telephonic support
- Clinical Licensure required at time of hire
- Demonstrates supportive and welcoming attitude toward our patient population of older and disabled adults
- An eagerness to build relationships with patients, their families, and the communities we serve
- A problem-solving orientation with a flexible and positive attitude
- Bilingual fluency preferred-depending on community served
- Proficient PC skills
- US work authorization
- Someone who embodies being 'Oaky.'

**What does being 'Oaky' look like?**
- Radiating positive energy
- Assuming good intentions
- Creating an unmatched patient experience
- Driving clinical excellence
- Taking ownership and delivering results
- Being scrappy

**Why Oak Street?**

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

- Collaborative and energetic culture
- Fast-paced and innovative environment
- Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

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