Manager

2 weeks ago


West Los Angeles, United States Pepperdine University Full time

**Duties**
- **Collaboration and Stakeholder Engagement for Academic Excellence and Business Efficiency -** Build relationships with technology users and groups across the university, sharing best practices, ensuring compatibility among systems, and coordinating resources. Actively participate in university-wide committees related to technology planning, LMS initiatives, or other IT/AV-related strategies impacting GSEP learning environments. Clearly articulate GSEP's unique technology needs and priorities within the broader university context, championing resources and solutions that support teaching and learning goals. Coordinate support for equipment set up and strike needs for GSEP events Actively gather feedback from GSEP faculty, staff, and students on technology needs and pain points; communicate updates, planned outages, and new services clearly and proactively. Collaborate with academic departments to integrate cutting-edge technologies into the learning environment, and guide research and implementation of instructional technologies, including classroom audio-visual systems and virtual learning platforms Pilot and evaluate business solutions, providing recommendations for adoption and ongoing support. Collaborate with GSEP departments to develop specific training and support resources.
- **Security and Compliance** - Stay current on applicable data privacy regulations (e.g., FERPA, HIPAA, GDPR if relevant) and ensure compliance within GSEP's technology systems. Maintain security of all GSEP systems by following guidelines set by Pepperdine's Information Security and develop GSEP-specific security standards, procedures, and guidelines; responsible for devising backup and replication strategy for all GSEP systems and data and for creating and implementing a disaster recovery plan. Implement and enforce security policies, procedures, and best practices to safeguard technology assets and sensitive data within GSEP. Communicate security-related updates, threats, and best practices in an accessible way to minimize risk through human error. Conduct regular reviews and audits of hardware and software assets, identifying and mitigating any licensing or compliance concerns. Collaborate with the broader IT team to create security resources and guides tailored to GSEP's context.
- Perform other duties as assigned. Engage in professional development-related activities.
- Uphold University mission through work performed.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

**Skills and Qualifications**

Required: Bachelor's degree in computer science, information technology or related field. Minimum of 3 years of professional-level experience in a "hands on" technical support and systems/network administration role. Familiarity with Windows, Linux and Mac OS X servers, LAMP stack, VMWare ESX 5 or higher. Familiarity with Web Content Management Systems, LDAP Fundamentals, HTML, CSS, PHP & SQL. Experience with Virtual Server Backup and Replication. Expected to work GSEP Commencement.

Preferred: Master's degree in computer science, information technology or a related field is preferred. Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent. Experience with Citrix Xen Desktop or VMWare View, Networking Concepts, and Storage Area Networks. End User training experience. Experience in IT Helpdesk Administration. Proficiency with Video/Web Conferencing Tools, and Learning Management System.

Qualified individuals should be able to articulate a strong commitment to diversity, and have the ability to work effectively with individuals from different backgrounds.

Offers of employment are contingent upon successful completion of a criminal, education, and employment screening. Qualified individuals with criminal histories will be considered for employment in compliance with applicable laws.

This is a Regular, Exempt, 40 hour per week position.

Expected Pay Rate: $66,560 per year

The above pay range reflects what Pepperdine University reasonably expects to pay for this position at time of posting. Actual compensation may vary based on relevant factors such as work experience, market conditions, education/training, and skill level. In addition to base pay, Pepperdine offers a robust and highly competitive benefits package.

Pepperdine is an Equal Employment Opportunity employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local law.


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