Mental Health Patient Scheduler
3 weeks ago
**MUST HAVE PATIENT SCHEDULING EXPERIENCE**
The main role of a Fusion Care Manager is to create the best first impression for Fusion Care Group. Care Managers are expected to kindly and professionally greet patients via phone calls or in-person at one of our various locations. The main daily task of a Care Manager is scheduling clients for our therapists by obtaining demographic and insurance information through the intake process.
**Principal Duties and Responsibilities**:
- To answer all calls and schedule clients with appropriate therapist that meets their requirement insurance/time/day requests -will create an accurate log of new clients scheduled
- To obtain and accurately record appropriate demographic, insurance, financial and/or referral information.
- To inform therapist of new intake or schedule change
- To update therapists' calendars to accurately reflect their current availability for new clients
- To redirect all calls to appropriate resources and referrals
- To regularly monitor and call prospective clients from the waitlist
- To maintain client satisfaction by a warm greeting and offer of refreshments
- To revise therapists' schedules for cancellations and advising therapist of changes in a timely manner
- To perform clerical duties such as photocopying, preparing labels, faxing, filing, sorting, preparing batch cover sheets, etc.
- To conform to all HIPAA regulations and maintain strict patient confidentiality.
- To timely and courteously assist clients with the check-out process, ensuring strict adherence to all cash handling policies and procedures.
- To report to work at the scheduled time, demonstrate consistent and regular attendance, and consistently work the duration of the scheduled shift
- To ensure the working environment is neat, presentable and equipped with all necessary supplies (water, cups, paper, ink, pens)
**Job Requirements & Preferences**
- High school diploma or GED, some college preferred
- Minimum of two years' experience in customer service setting and six months receptionist experience in health care setting.
- Insurance VOB experience - nice to have
- Experience using Simple Practice EHR, preferred
- Excellent customer service skills
- Ability to communicate clearly in person and on the phone, and establish/maintain cooperative relationships with clients, their families and co-workers
- Ability to work varying hours as needed by the clinic, including some week-end hours.
- Reliable personal transportation, automobile insurance and willingness to travel to other offices as needed.
Pay: $22.00 - $26.00 per hour
**Benefits**:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Healthcare setting:
- Clinic
- Medical office
- Outpatient
- Private practice
Medical specialties:
- Psychiatry
Schedule:
- Monday to Friday
**Experience**:
- patient scheduling: 2 years (required)
Work Location: In person
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