Group Travel Specialist

2 weeks ago

Janesville, United States Coach USA Megabus Full time

**Group Travel Specialist**

**Full-time**

**Location: Janesville, WI**

**Compensation: $20.00- $22.00 per hour**

**Join Our Team**

Are you ready to embark on an exciting journey in the world of travel and tourism? Do you thrive in a dynamic, fast-paced environment where every day brings new adventures? If so, we want YOU to join our team as our Group Travel Specialist

**Company Overview**:
Coach USA, one of the largest transportation companies in North America, is hiring a full-time Group Travel Specialist at its Janesville, WI. We are a leading travel company committed to curating exceptional travel experiences for our clients. With a focus on seamless service, meticulous planning, and innovation, we set the standard for memorable journeys.

**Position Overview**:
**What We Offer**:

- Competitive compensation up to $22.00 per hour.
- Monday - Friday work schedule.
- Comprehensive benefits package including medical, dental, vision, short-term disability, life insurance and 401k options.
- Paid Holidays & Personal Time Off.
- A collaborative and supportive work environment where your contributions are valued and recognized.

**Responsibilities**:

- Provide exemplary customer service to clients, addressing inquiries and resolving issues promptly and professionally.
- Conduct comprehensive research on destinations, activities, accommodations, and dining options for group travel.
- Manage all incoming communication channels promptly and professionally.
- Develop meticulously detailed itineraries for retail and custom group tours.
- Utilize software programs efficiently to manage tour logistics, including bookings, cancellations, and passenger reservations.
- Execute financial transactions with precision, including collecting, processing, and refunding funds from client/vendor accounts.
- Write compelling tour descriptions and contribute to the development of annual travel plans.
- Develop and maintain a professional network of travel partners, including clients, group leaders, and vendors.
- Collaborate seamlessly and communicate effectively with colleagues as required.

**Qualifications**:

- Demonstrated track record of delivering outstanding customer service in a professional setting.
- Previous experience in travel or event planning preferred.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
- Excellent written and verbal communication skills, with the ability to interact effectively with clients and colleagues at all levels.
- Self-motivated with the ability to prioritize tasks and work independently in a fast-paced environment.

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