Learning & Development Specialist - Provider

2 weeks ago

Winter Haven, United States Central Florida Health Care, Inc. Full time

**Title**:Learning & Development Specialist - Technology Trainer - Clinical

**Reports to**:Director of Training and Development

**FLSA Status**: Exempt

**Personnel Supervised**:None

***:
**MINIMAL QUALIFICATIONS**:

- Experience with EMR/EHR required, Athena and Dentrix a plus.
- Bachelor’s degree - Nursing, Healthcare, or Informatics degree, preferred.
- Experience in a Health Care environment with 2+ years of clinical on-boarding strongly preferred.
- Proven capabilities and accomplishments of developing learning strategies and related program components.
- Familiarity with a wide array of adult learning principles.
- Comprehension of human-computer interactions, to observe and analyze navigation inefficiencies.
- Demonstrates expertise in training techniques, including development of learning strategies and programs and program delivery, preferably within the health care field.
- Experience with Microsoft Suite of products, Learning Management Systems, and other training technologies. Familiarity with Relias LMS a plus.
- Exceptional communications abilities both written and oral with all levels of clinical, administrative and support staff.
- Strong business acumen and problem-solving skills.
- CPR Certification a plus.

**RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following**:

- Assist in developing clinical training strategy and solutions for providers.
- Work with leadership to assess the learning needs of the clinical provider staff, new and seasoned.
- Create engaging training and development solutions to be delivered in a classroom environment, on the job, simulated lab and or via eLearning tools.
- Design, deliver and maintain provider specific training content including training plans, facilitator guides and assessments so that they remain current and relevant, including ongoing updates and process changes.
- Conduct the overall Onboarding of provider training and select skill set development (outlined in job descriptions of providers) with emphasis on systems and organizational processes.
- Monitor and measure training effectiveness via assessments of providers and training programs including processes and workflows.
- Assess training gaps and re-educate clinical providers when deficiencies are uncovered.
- Assess the provider’s individual needs for tools that lead to decreased documentation time, decreased fatigue and increased productivity.
- Follow up with all new clinical providers throughout the Onboarding process, specifically the first 90 days, and assist in assessing additional training needs and opportunities.
- Manage, maintain, develop, and support all aspects of training/education regarding processes for providers while staying current with clinical systems updates and releases.
- Carry out the design of assessment materials, testing system workflows and any necessary modifications of these materials with the direction of leadership.
- Facilitate our LMS system (Relias) in assigning and tracking enrollment and course completion with an emphasis for all provider staff.
- Collaborate with Leadership to enhance the effectiveness of employee performance in achieving the goals and objectives of their jobs and of the company.
- Accepts flexible travel schedule to travel to CFHC clinics and facilities to train and to work directly with Providers, possible day travel up to 50%.
- Cross train and provide back-up training for clinical training of nursing staff, if needed.
- Assist with CPR recertification as requested.
- Exceptional facilitation, verbal, and written communication skills, both interpersonally and on a technical level.

**COMPETENCIES**:Problem solving, action minded, collaborative, communicates effectively, drives engagement, demonstrates self-awareness, instills trust.

**PHYSICAL REQUIREMENTS**:

- Standing/walking/sitting for long periods
- Independently mobile
- Ability to adapt and function in varying environments of workload, worksites, and work shifts.

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