Front Desk Agent

2 weeks ago

Stevensville, United States Spark by Hilton Full time

Job Overview:
**Duties**:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Handle guest requests and resolve any issues promptly
- Provide information about hotel services, facilities, and local attractions
- Process payments and maintain accurate guest accounts

**Experience**:

- Previous experience in a hotel or hospitality setting is preferred
- Strong customer service skills with the ability to handle various guest situations
- Knowledge of hotel management systems is a plus
- Bilingual proficiency is advantageous

**Requirements**:

- High school diploma or equivalent required; degree in Hospitality Management is a plus
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Flexibility to work varying shifts including evenings, weekends, and holidays

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Pay: $13.00 - $15.00 per hour

Expected hours: 35 per week

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

Work setting:

- In-person

Ability to Relocate:

- Stevensville, MI 49127: Relocate before starting work (required)

Work Location: In person

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