Support Specialist, Palm Motel
6 days ago
Role: Support Specialist (Part-Time)
Reports to: Program Manager
Location: Palm Hotel 2020 14th St., Santa Monica CA 90405
Schedule: Friday, Saturday, Sunday, 11:00pm - 7:30am
Status: Part-Time, Non-Exempt (Hourly), Non-Management
Summary:
Pathway Home, a DHS funded Interim Housing - Encampment Resolution program, is a housing-focused solution to combating homelessness focused on encampment locations in Incorporated and Unincorporated areas of Los Angeles County. TPC provides high quality and customized services to individuals experiencing homelessness, utilizing a Trauma Informed lens.
Essential Duties and Responsibilities:
Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
Be visible on the floor at all times and actively engage and welcome clients
Conduct regular, thorough walk-throughs of the facility
Create a supportive environment to ensure client progress towards stability
Attend relevant staff meetings, trainings and retreats as scheduled
Oversee client cubicle/room/bed area maintenance in a trauma-informed manner
Facilitate client engagement activities, such as groups or other activities
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
Communicate effectively, and in a timely manner, with management, peers, and clients
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Other duties as assigned
Qualifications:
- High school/GED degree (preferred)
- Minimum one (1) year experience in related work
- Possess effective customer service skills and the ability to handle difficult situations
- Ability to work independently and think critically
- Ability to communicate in a language other than English strongly preferred but not required
- Ability to act in a professional manner regardless of circumstances
- Commitment to improving the community through empowerment and dignity
- Familiarity with non-violent crisis intervention
- Familiarity with issues faced by population served
- Ability to self-motivate and to appropriately organize and motivate others
- Computer literate; able to use computerized database system for information management
- Ability to work as a team member
- Able to obtain and maintain Food Handlers, CPR and first aid certification
- Demonstrate an ability to take initiative towards continued professional development
Work environment:
Office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist and sit throughout the day
RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES
Maintain a safe work environment and confidentiality at all times
Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
Organize and prioritize multiple activities to meet all external and internal deadlines
Maintain a professional demeanor that reflects positively on the agency
Demonstrate respect and courtesy toward others
Able to thrive in a work environment emphasizing teamwork and collaboration
Ability to prioritize different tasks with mínimal supervision
Perform other duties as assigned
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With comp
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