Director, Infrastructure and Security

3 weeks ago

Chicago, United States The Chicago Housing Authority Full time

The Director, Infrastructure & Security is a senior level individual to lead and execute the strategy for IT infrastructure, system/network operations and security. Individual in this role is responsible for leading IT function and staff that provides the following support to the enterprise: data center operations, security operations, server OS operations, network operations; storage operations and system maintenance and monitoring. Incumbent has overall accountability for team decisions, management, and results. Provides direction, coaches, develops, and mentors leaders within the Infrastructure and Cyber Security teams and outside those groups in addition to hands-on support as needed. This person is an advocate for CHA’s total information security needs and is responsible for the development and delivery of a comprehensive risk based information security strategy to optimize the security posture of the company.

**DUTIES AND RESPONSIBILITIES**
- Responsible for the overall effectiveness and efficiency of data center technology systems and operations to ensure high levels of customer satisfaction are maintained.
- Provides strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and Cyber Security.
- Leads Infrastructure and Cyber Security resources to manage overall IT day-to-day operations to improve infrastructure and security.
- Adheres to the IT Infrastructure framework, policies and procedures (including: incident, problem, change, configuration, and capacity management) to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimize the number and impact of any related incidents on services.
- Participates in IT strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems and best practices as related to the needs of the business.
- Establishes metrics, key performance indicators and service level agreements for driving the performance of IT service delivery.
- Oversight of business continuity and recovery of company's information systems, including needs analysis, design, plan, implementation and documentation.
- Oversees the Infrastructure and Cyber Security teams and monitors team’s skills and implements training curriculum or staff development as required.
- Ultimately responsible for the development and implementation of Information Security Policy to ensure the ongoing practice of security as a process within the organization.
- Other duties as assigned.

**QUALIFICATIONS**

Bachelor’s and/or Master’s Degree in Computer Science, Information Systems, Business Administration or equivalent experience and at least 5 to 7 years of IT and business/industry work experience with at least 5 years managing teams. Excellent management, leadership, organizational, interpersonal, communication and customer service skills with active-listening skills and the ability to effectively interact with all levels of management. Proven adaptability to shifting project schedules, priorities and assignments; able to make effective decisions under pressure.

Demonstrated problem-solver with the ability to cope under pressure and coordinate multiple activities in a dynamic, fast-paced team environment. Ability to work flexible schedule to include weekends and holidays. Strong mentoring skills. Experience in building and managing a team of strong technical people. Proven track record of success in driving operational excellence, including coordinating and driving issues to resolution autonomously utilizing excellent judgment skills.

Salary Range: $140,000 - 145,000

Grade: S11

FLSA: Exempt

Union: None

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