Director of Client Services

2 weeks ago

Baltimore, United States Barton Cotton Graphics Full time

_**Job Summary**:_

The Director of Client Services plays an instrumental role as the liaison between the client services account manager and all production areas.
- **Supervisory Responsibilities**:_
- Manages the Client Services department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- **Duties/Responsibilities**:_
- Ensure all client requirements are understood and translated into measurable and effective communication to all necessary end-users.
- Manage production efforts and facilitate direct mail campaigns from inception to mailing and delivery in an organized and detail-oriented manner, producing the finished products to match the client’s source documentation and information.
- Conduct competitive bidding, procurement, price negotiations, and budgeting.
- Manage project schedules and meet deadlines: set, synchronize and drive schedules in cooperation with the client, internal team, and external suppliers.
- Manage artwork, work orders, proofs, change orders, and obtain approvals. Accurately and quickly update all documents, departments, vendors, suppliers, and clients throughout the project.
- Analyze print, data, and mailing for efficiency and reduce costs; negotiate lower prices through gang or program pricing, cost savings recommendations, and ongoing discussions with suppliers and internal departments.
- Liaison with management, internal departments, and vendors/suppliers to troubleshoot problems and provide innovative solutions.
- Conduct multiphase billing, coordinate cost documentation, invoicing, and postage reconciliation for accurate final billing.
- Strategic point of contact for senior clients and establishes strong relationships.
- Work with management team to bring creative solutions to prospective clients and to build the business of current clients.
- Mentor and develop his/her team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work.
- Performs other related duties as assigned
- **Required Skills/Abilities**:_
- Strong analytical skills with attention to detail
- Works well under pressure
- Ability to handle and prioritize multiple tasks
- Excellent computer skills including Excel, Word, and Outlook
- Excellent listening, verbal, and written communication skills
- **Education and Experience**:_
- 5 or more years’ experience in a direct mail environment
- Bachelor’s degree in Business Administration or related field required.
- **Requirements**:_
- Must be a U.S. Citizen.
- Must be able to pass a background check.
- Prolonged periods sitting at a desk and working on a computer.

Pay: $90,000.00 - $100,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's (required)

Work Location: In person

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