Direct Care

2 weeks ago

Worcester, United States Meryl's Safe Haven Full time

**Duties & Responsibilities**

As a Direct Care / Residential Counselor, you will be responsible for providing comprehensive support and guidance to individuals and families in need. Your role will involve assessing client needs, developing and implementing individualized service plans, and connecting clients with appropriate resources and services. Your duties will include:
1. Assist in completing screening, intakes activities and orientation of new families

2. Under the direction of the Chief Operating Officer aid clients with keeping compliance with program expectations

3. Oversee security and safety by making routine interior and exterior checks during shift

4. Assists families with day-to-day life skills assistance, as needed.

5. Documents all critical incidents and safety issues using program communication system

6. Ensure family daily chores are complete each night

7. Complete daily housekeeping duties, including room checks each night

8. Assist colleagues and volunteers with coordination of events and workshops

9. Coordinate orientation of new family members as they enter the program

10. Provide emergency crisis management to families

11. Perform other related duties as assigned

**Knowledge, Skills & Competencies**

To excel in this role, you should possess the following skills:

- Passion working with economically disadvantaged, culturally diverse, and at-risk families
- Excellent customer service
- Organizational, interpersonal, oral, and written communication skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Proficient computer skills specifically Microsoft Suites
- Crisis management
- Great attention to detail
- Good working knowledge of community resources for economically disadvantaged youth and families
- Bilingual (English/Spanish, English/Haitian Creole, English/Portuguese) preferred

**Minimum Qualifications**
- High school diploma or equivalent; Associate degree in a Human Services related field preferred
- Minimum two years experience working with populations with mental illness, development disabilities and/or substance abuse, and economically disadvantaged youth and/or families

**Job Type**: Part-time

Pay: Up to $19.80 per hour

Expected hours: 8 - 24 per week

**Benefits**:

- Flexible schedule

Patient demographics:

- Adolescents
- Adults
- Children

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends only

Work Location: In person

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