Back of House Lead

3 weeks ago

New York, United States Warner Bros. Discovery Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Who We Are**

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**

Warner Bros. is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City. This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise. Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.

We are seeking a Back of House (BOH) Lead, (4:30AM - 1:30PM, based on needs of the business).

This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment. One of the main responsibilities for this role will be to oversee a team of BOH Associates to deliver all inventory management operations and an amazing guest experience through effective product availability.

**Your Accountabilities**

Store Operations
- Ensures departmental BOH upholds to all brand standards
- Supports the BOH ASM on daily opening and closing procedures
- Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
- Expert and trusted advisor to BOH area
- Works closely to all inventory reports which include daily cycle counts, inventory adjustments, inventory placement, Shrink and transfers.
- Works closely to all on hand inventory and store replenishment strategies

Financial Management
- Is responsible for achieving & distributing daily goals to departmental associates.
- Provides hands on assistance to supporting sales.
- Focuses on UPT and APT through in the moment coaching and assistance

Customer Service
- Promotes a positive and seamless guest experience.
- Partners with ASM to handle and resolve all guest-related issues, ensures service standards, levels, and maximizes the customer experience.
- Leads and executes strategy plan on customer engagement and strategy

**Qualifications and Experience**
- Minimum 3 years’ experience in premium retail BOH, with 1+ year in a supervisory role
- Knowledge of Harry Potter series and background
- Exhibited proficiency for business acumen with exceptional customer service experience
- Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
- Established time management, prioritization, and organizational skills
- Ability to communicate clearly and effectively with a positive attitude
- Proficiency with Word, Excel, PowerPoint
- Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

**How We Get Things Done**

**The Legal Bits**

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $35,360 - $62,192.00 salary per year. Other rewards may include annual bonuses, short
- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement

  • Back of House Lead

    1 month ago

    New York, New York, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Back of House Associate

    1 month ago

    New York, New York, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Back of House Team Member

    1 day ago

    York, United States Chick-fil-A Full time

    At Chick-fil-A, the Back of House Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Back of House Team Members gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for...

  • Kitchen Staff

    1 day ago

    New York, United States Pat LaFrieda Full time

    Job DescriptionJob DescriptionDuties & Responsibilities:Ensured the quality and safety of foodKept the kitchen clean, organized and well-stockedMaintained equipment and utensilsTrain and developed crew membersPromote teamwork and created a great customer experienceAccomplish the station’s goalsMonitor food waste and inventory levelsResolve food quality...

  • Back of House Associate

    1 month ago

    New York, New York, United States WARNERMEDIA Full time

    Every great story has a new beginning, and yours starts here.Welcome to Warner Bros. Discovery... the stuff dreams are made of.Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...

  • Seasonal Server- Dumbo House

    14 hours ago

    New York, United States Soho House Full time

    The Role… At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest...

  • Seasonal Server

    14 hours ago

    New York, United States Soho House Full time

    The Role… At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest...

  • Seasonal Server- Dumbo House

    2 hours ago

    New York, United States Soho House & Co. Full time

    Job DescriptionJob DescriptionThe Role…At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of...

  • Director of Housing

    1 day ago

    New York, New York, United States Lenox Hill Neighborhood House Full time

    Lenox Hill Neighborhood House, widely recognized as one of New York's premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each...

  • Seasonal Public Area Attendant

    3 hours ago

    New York, United States Soho House & Co. Full time

    Job DescriptionJob DescriptionThe Role…At Soho House, a Public Space Attendant keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk and offices) in a neat and clean condition. The Public Space Attendant at Soho House promote a positive image of the property to members and guests and must be reliable,...

  • Seasonal Server

    2 days ago

    New York, United States Soho House & Co. Full time

    The Role... At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest...

  • Seasonal Server

    4 hours ago

    New York, United States Soho House & Co. Full time

    Job DescriptionJob DescriptionThe Role…At Soho House a Server is responsible for understanding, discussing and educating members and guests all menu items, allergies associated (if applicable) while also presenting an approachable and elevated experience by following Soho House Service Standards. The Server plays a crucial role in ensuring the success of...

  • Lead Line Cook

    1 day ago

    New York, United States Soho House & Co. Full time

    Job DescriptionJob DescriptionThe role…At Soho House a Lead Line Cook, is responsible for assisting the Sous Chef, Executive Sous and Executive Chef with inventory, supervision of staff, food preparation and executing quality and consistent dishes. The Lead Line Cook supervises staff in the absence of Sous Chef and experience to manage the different...

  • Prep Cook-Back of House

    1 month ago

    New York, United States Madison Square Garden Sports Corp. Full time

    **Prep Cook-Back of House - Madison Square Garden** CAROUSEL_PARAGRAPH * 15875 * New York, New York * Guest Experience * Part Time ** Share Job** mail_outlineGet future jobs matching this search or ** Job Description** The Food Prep is responsible for: * The timely preparation and exhibition assembly of fresh quality hot and cold product * Assists in the...

  • Housing Inspector

    2 days ago

    New York, United States City of New York Full time

    Job Description About the Agency: The New York City Department of Housing Preservation and Development (HPD) is the nations largest municipal housing preservation and development agency. Its mission is to promote quality housing and diverse, thriving neighborhoods for New Yorkers through loan and development programs for new affordable housing, preservation...

  • Back Server

    7 days ago

    New York, United States Warren Street Hotel Full time

    We are looking for an eager Back Server to join our Wonderful team. The ideal candidate will be a trained professional that understands how to effectively expedite and serve all of our guests needs. He or she will have a passion for food and beverage equally, and understands how to read a guest properly to ensure quality service, leaving a lasting impression...

  • Back Of the House Staff

    4 weeks ago

    New York, United States RJ Lieb NYC Staffing Inc. Full time

    About the JobPREP Cooks:Completing all tasks, in order, on the prep list from the Head Chef or other kitchen managerLabeling and stocking all ingredients on easily accessible shelvesWashing, chopping, and sorting ingredients like fruits, vegetables, and meatsMeasuring quantities of seasonings and other cooking ingredientsParboiling food, reducing sauces, and...

  • Back of the House Staff

    1 week ago

    New York, United States RJ Lieb NYC Staffing Inc. Full time $17 - $18

    About the Job:PREP Cooks:Completing all tasks, in order, on the prep list from the Head Chef or other kitchen managerLabeling and stocking all ingredients on easily accessible shelvesWashing, chopping, and sorting ingredients like fruits, vegetables, and meatsMeasuring quantities of seasonings and other cooking ingredientsParboiling food, reducing sauces,...

  • Kitchen Manager Holland. Job in Holland Leisure Recruiter

    1 day ago

    New York, New York, United States Annas House Full time

    Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry as a servant leader? Anna's House has an opportunity for you We are looking for a working Kitchen Manager to lead and support the daily heart of house (back of house) operations for our breakfast and lunch restaurant. The Kitchen Manager responsibilities include...

  • Territory Sales Manager

    6 hours ago

    New York, United States House Of Spices Full time

    Job DescriptionJob Description House of Spices (HOS) is a deeply rooted brand within the food industry, leading the specialty food and ingredient category for over 50 years. Fast-forward from its start as a homegrown family business, House of Spices has become a middle-market wholesale/manufacturer which includes multiple distribution networks across the...