Reception and Campus Services

**Description**:
To host all Pacifica guests, answer all inquiries, direct phone calls, and general admissions calls. The Receptionist will also assist Student Services and Guest Services in student check in/out, onboarding, and all other on-campus student needs. The Receptionist will conform to institutional policies and procedures and adhere to diverse, equitable, and inclusive practices.

**Examples of Duties**:

- Open venue in the morning (open doors or blinds as needed) if working the am shift
- Turn on the digital welcome slides
- Greet people and direct them to proper locations
- Lock building doors in the evening if working the pm shift
- Answer phones and direct calls or transfer information as needed
- Maintain Lost and Found
- Be available to provide clerical assistance as needed
- Keep tea center clean, organized and fully stocked. Report when tea is getting low
- Maintain “Safety Log/Daily Report”
- Make and laminate signs as needed
- Keep lobby tidy
- Check supply room and report supply needs to reception supervisor
- Respond to all telephone and electronic inquiries or direct them to the proper venue
- Check in guests using the online system
- Trouble-shoot accommodation complaints and fix as capable
- Assist in daily mail deliveries i.e. distribute internal mail to staff/faculty mailboxes
- Maintain inventory of site equipment and supplies
- Monitor calendar to stay apprised of upcoming events and needed facility set ups
- Know and practice all items from the Receptionist Procedure Information Manual.
- Schedule massages; coordinate with massage therapists for scheduling
- Maintain the “Welcome Board”
- Coordinate with facilities with any issues that may arise
- Possibility of being trained to process small bookstore sales
- Carry out policies established by others
- Work within existing rules and procedures
- Execute all other duties as assigned
- Other duties as assigned by supervisor

**Typical Qualifications**:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above and below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to interface with a number of different departments and outside agencies. Strong team player with ability to multi-task and possessing good interpersonal skills both written and oral.

**Supplemental Information**:
**EDUCATION and/or EXPERIENCE**:

- High school diploma required; college preferred.
- 1-2 years of general office experience, receptionist preferred.
- Customer service experience.

**LANGUAGE AND MATHEMATICAL SKILLS**:

- Ability to read, write, speak, and receive instruction in English.
- Bi-lingual language skills preferred.
- Basic math required.

**REASONING ABILITY**:

- Ability to solve practical problems and deal with a variety of concrete variables in situations where sometimes only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**COMPUTER SKILLS**:

- PC literate; MS Office (including Word and Excel)
- General office equipment

**CERTIFICATIONS AND LICENSES**:
None
- **PHYSICAL DEMANDS**:

- Ability to stand, walk, use hands to finger, handle, or feel, reach with hands and arms and talk and hear.
- Sometimes required to sit, climb and/or balance and stoop, kneel, crouch, and/or crawl.
- Close and long range vision.
- Ability to lift 20lbs.

**HOURS**:

- Must work weekends and have flexible schedule.