Call Center Agent

3 weeks ago


Chula Vista, United States CG International Ltd Full time

**Call Center Agent**

Are you ready to be part of a dynamic team, delivering exceptional customer service? We operate seamlessly between the US and the UK, and we are actively seeking individuals to join our team in Chula Vista (CA).

As a Call Center Agent, you will be responsible for providing exceptional customer service and handling inbound and outbound calls. This is an excellent opportunity to utilize your communication skills and contribute to the success of our company.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing payments, and resolving any issues or concerns
- Conduct outbound calls to follow up with customers, upsell products, and provide exceptional service
- Enter customer information into the database accurately and efficiently
- Maintain a high level of phone etiquette and professionalism at all times

**Requirements**:

- Previous experience in customer service or call center environment is preferred
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to handle challenging situations with empathy and problem-solving skills
- Sales experience is a plus, with the ability to upsell products or services

Pay: From $20.72 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- On-the-job training
- Work from home

Experience level:

- 1 year
- No experience needed
- Under 1 year

Shift:

- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

Ability to Commute:

- Chula Vista, CA (required)

Ability to Relocate:

- Chula Vista, CA: Relocate before starting work (required)

Work Location: In person



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