Patient Services Representative

3 weeks ago

Pottstown, United States Community Health and Dental Care, Inc. Full time

Patient Services Representative - reports to Patient Services Manager

$18 - $20/hour

Full-time, non-exempt

Pottstown, PA

**Benefits**:
Competitive base salary, Medical Insurance, Dental and Vision Insurance, PTO Accrual, 401K Company Match, 12 Paid Holidays, Company paid life insurance, Employee Health Reimbursement Program, No PTO needed for employee preventative care appointments, Employee Assistance Program, employee discounts, summer picnic, and much more

***Who we are**:
Community Health and Dental Care (CHDC) is a non-profit community health center located in Pottstown, PA. We provide the highest quality health and dental care for our patients by utilizing the latest standards and most advanced technology in a professional atmosphere.

**What you will do**:
Provides general clerical support to primary care teams and general customer service for health center patients and visitors.** **Create an atmosphere that is receptive to other’s thoughts and concerns to provide compassionate care between our patients and effective communication with the staff.

**Duties include but are not limited to**:

- Performs duties of Front Desk Secretary/Receptionist as needed (greeting patients and visitors, patient intake and input of all required registration information, scheduling appointments, etc.) at assigned area within the health center.
- Uses check-in software efficiently.
- Verifies and updates patient information at each visit (address, phone, insurance, etc.)
- Intake of insurance information and verification
- Management of patient flow
- Checks patients out at the end of appointment including giving follow-up appointments as require for all departments.
- Provides access to the patient portal; instructs and assists (when needed) the patient to enroll.
- Supports Billing Department by documenting correct billing information at the point of service (including eligibility verification, updating insurance information, and appointment tracking)
- Collects co-payments and payments from patients at the point of service. Also making sure that your cash drawer balances daily.
- Provides patient services, including resolving complaints, making daily reminder calls, etc.
- Assist with answering calls, routes call, takes patient messages or returns calls in a timely manner, sets appointments according to protocol.
- Checks PSR mailbox and NextGen patient portal daily.
- Provides translation services as able and appropriate.
- Performs all assigned duties in a manner consistent with maintaining a safe and respectful patient care environment.
- Attends department meetings and all mandatory health center meetings.
- Participates in Care Team meetings.
- Responsible for Care Team Provider panel.
- Completes department reports as assigned.
- Performs other related duties as required or assigned.

**Requirements**:
**_ Qualifications, Education, and Knowledge_**
- High school diploma or equivalent
- Medical or dental office experience or background required; customer service experience preferred.
- Attendance required at assigned CHDC site(s)

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