Customer Service Representative

3 weeks ago


North Tustin, United States Button Finance Full time

We’re looking for an enthusiastic, highly-motivated Customer Service Representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you

**Compensation**:
$49,000 - $60,000 yearly

**Responsibilities**:

- Create records of customer interactions and follow up to ensure all questions have been answered
- Identify common customer issues and bring them to the attention of the team
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Maintain customer accounts and update with new account information as needed
- Regularly meet with sales lead to receive the newest service and product knowledge

**Qualifications**:

- Display strong communication skills, active listening skills, and personal skills
- Previous work in a customer-facing position
- High school graduate, G.E.D. recipient, or equivalent

**About Company**
2nd mortgage lender



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